Extended Stay America Suites - Newport News - Yorktown

Service was ok. Rooms were kinda dirty. It definitely felt like an extended stay kinda place. Everything was well worn, and due to no staff or whatever reason, the dining area was closed.

Check in was an issue with wrong info in system. Also $50/day "damage deposit." After that, it was a nice visit. Rooms clean and well provisioned.

I had stayed 2 separate times. The 1st time our room didn't have lights in the bathroom. Maintenance came 3 days later to put our light bulbs in. While she way there she noticed that the stool wasn't working right. She told me she would be back to fix it and didn't that same night it overflowed extremely bad from the bathroom to the bed. I had to stay in that room overnight then got moved next door. The 2nd room had a few roaches ok fine I feel any place you go may have a few roaches. We checked out and returned 1 day later. We were placed in a different room different building. Now that room had alot of roaches. I killed 18, not including the 1 that was in the fridge. It wasn't there when I put my food in the fridge. I went to the front desk and my options were to get a refund or move to another room. I told her that whats the possibility of seeing more. She said we can't guarantee that you won't seeany in that room. She did offer me my money back, but it was Thanksgiving what were my chances of finding another room on a holiday. We stayed until the end of our stay, and went and stayed at a different hotel. I only had 1 issue with the staff. There were 2 people in my room. I would go down to get my breakfast. I always got 2 muffins and 2 oatmeal. The front desk clerk said I can only get 1. I said but its 2 in my room. He said that he has to come get it his self. I feel if you have upto and including 4 guest in your room then you should be able to grab enough for your 4 peopl

Lovely staff and nice environment. My problem was that our 1st night there were no lights in the bathroom and over the table. It took 3 days to fix it. When maintenance came to the room she noticed the stool didn't work properly, she said she'll come back to fix it and she didn't. The stool ened up over flowing a little more than half the room that same night. We moved to a 2nd room that was fine. We checked out and came back, our room was full of roaches. I even woke up to one crawling on me and one in the fridge which I have a pic of. I moved again I say and killed 2 roaches. 1 or 2 roaches I can understand but to kill 18 in one room horrible.

The staff is friendly and the campus is well lit maintained and lit. Security is on point❤️ it!

We had a good night, the cleanliness was not top, and we can see the hotel has been here many years.

great location its just a run down place. Roaches crawling on wall, bathroom walls stained, shower trickled... just overall bad

filthy hallways, looks like they've never heard of a vacuum. charged $25 pet fee plus $10 cleaning fee just for my dog to get fleas! what is the point of the pet fees if you don't use the money to properly clean the room? oh, that's right ... it's an extra charge that goes directly into your pocket! now I get to spend extra money on flea medicine too! never in 18 years of pet ownership have I had a pet get fleas. we've stayed at so many hotels and never had this issue before. CLEAN YOUR HOTEL.

Check in went well, the room was nice and mostly clean. There was chicken bones under the bed and dog kibble under the couch. On check out day an employee started banging on my door at 10am. She kept coming back, they called the room and hung up. She finally came back and wouldn't stop banging on the door until I opened it. This occurred 45 minutes before the check out time, this is utterly ridiculous. She was extremely rude and unprofessional.