Hampton by Hilton York

Hampton by Hilton York Reviews

Hampton by Hilton York

Toft Grn, York, United KingdomView Hotel Details
Hampton by Hilton York
Hampton by Hilton YorkHampton by Hilton YorkHampton by Hilton York
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Hampton by Hilton York Guest Reviews

4.4/5
Very Good
179 review
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.5
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All Reviews(179)
Positive reviews(174)
Reviews with photos/video(41)
Convenient location(56)
Easy to get around(51)
Close to train station(46)
Tasty food(18)
Great value for money(14)
Classy environment(12)
Large rooms(10)
Quiet & comfortable(9)
Negative reviews(5)
Alvin
Queen Room with Sofa Bed
Stayed in Apr 2024
Couples
15 review
3.5/5
Posted on May 1, 2024
With the exception of the check in process that was swift and check in agent was proactive , other services were a disappointment , room towels were not replaced properly and when I requested for an ice bucket for a nose bleed, I had to go to the lobby myself as the receptionist told me over the phone that I have to head to the lobby myself as the counter would be unmanned despite knowing of my nosebleed. Quite a disappointment for a brand such as Hilton
6/7
Response from Property: Thank you for taking the time to leave some feedback with us! Making guests happy is our top priority so we sincerely apologise that your stay didn’t meet expectations. We will pass your comments onto relevant teams to help rectify the issues but do hope that we see you stay with us again shortly!
Guest User
Twin Room
Stayed in Apr 2024
Family
3 review
4.0/5
Very Good
Posted on Apr 8, 2024
Everything is satisfied except the price. good location, easy to access shambles, the breakfast is good.
Response from Property: Thank you for taking the time to leave some feedback with us! We are glad your stay met expectations and it’s great to see your favourite parts of the trip. Making guests happy is our top priority so we do hope that we see you stay with us again shortly!
Guest User
Queen Room with Sofa Bed
Stayed in Mar 2024
Solo travelers
2 review
4.2/5
Very Good
Posted on Mar 24, 2024
Lucky to have stayed in a quiet and clean double room on the top floor. Everything works fine and as described on the web. Staffs are nice and efficient. Breakfast time a bit packed but you can always find a seat within a few minutes. York is such a small city that you can go anywhere on foot leisurely.
Response from Property: Thank you for taking the time to leave some feedback with us! We are glad your stay met expectations and it’s great to see your favourite parts of the trip. Making guests happy is our top priority so we do hope that we see you stay with us again shortly!
Orchid
Queen Room with Sofa Bed
Stayed in Jan 2024
Couples
2 review
4.0/5
Very Good
Posted on Jan 9, 2024
Excellent location. Larger room than expected. Average breakfast. Pleasant stay.
6/8
Response from Property: Dear Orchid, Thank you for taking the time to leave some feedback with us! We are glad your stay met expectations and it’s great to see your favourite parts of the trip. Making guests happy is our top priority so we do hope that we see you stay with us again shortly!
chris666
Queen Room with Sofa Bed
Stayed in Oct 2023
Couples
1 review
5.0/5
Outstanding
Posted on Oct 8, 2023
The hotel has a great location, it is behind a city wall just next to the railway station, takes actually less than 5 minutes' walk. And don't believe the Google map because it will lead you to a longest walk. Instead ask the staff for a shorter path. And only 10 minutes walk to the York minister. The staff are nice and friendly. Breakfast is delicious. We spent a lovely day at York.
Response from Property: Thank you for taking the time to leave some feedback with us! I’m glad your stay met expectations and it’s great to see your favourite parts of the trip. Making guests happy is our top priority so we do hope that we see you stay with us again shortly!
Guest User
Queen Room with Sofa Bed
Stayed in Mar 2024
Family
1 review
4.5/5
Great
Posted on Mar 27, 2024
Modern and clean with a great location but sofabed not that comfortable. Breakfast was average.
Response from Property: Thanks for taking the time to leave a review with us! Making guests happy is our top priority so it's great to hear that you enjoyed most of your stay.Kind regards,Ellie- Reception
Anonymous User
Queen Room with Sofa Bed
Stayed in Sep 2023
Family
4 review
4.7/5
Amazing
Posted on Sep 3, 2023
The breakfast have not much selection, and no fresh fruit.
Response from Property: Thank you for taking the time to leave some feedback with us! I’m glad your stay met expectations and it’s great to see your favourite parts of the trip. Making guests happy is our top priority so we do hope that we see you stay with us again shortly!
Guest User
Queen Room with Sofa Bed
Stayed in May 2024
Family
18 review
5.0/5
Outstanding
Posted on May 13, 2024
Good location and it’s only 5 mins walk to town centre.
Response from Property: Thank you for taking the time to leave some feedback with us! We are glad your stay met expectations and it’s great to see your favourite parts of the trip. Making guests happy is our top priority so we do hope that we see you stay with us again shortly!
Anonymous User
Twin Room
Stayed in May 2023
Family
2 review
5.0/5
Outstanding
Posted on May 16, 2023
Good location& good buffet breakfast warm and comfortable environment
Response from Property: Thanks for taking the time to leave a review.Kind Regards,Hampton by Hilton York
Sy4antin
Queen Room with Sofa Bed
Stayed in Jan 2024
Family
19 review
4.5/5
Great
Posted on Mar 12, 2024
Location near the station and near to the city by walking distance
Response from Property: Thank you for taking the time to leave some feedback with us! We are glad your stay met expectations and it’s great to see your favourite parts of the trip. Making guests happy is our top priority so we do hope that we see you stay with us again shortly!
Guest User
Twin Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 11, 2024
Good hotel and nice location, close to city centre
Response from Property: Thank you for taking the time to leave some feedback with us! We are glad your stay met expectations and it’s great to see your favourite parts of the trip. Making guests happy is our top priority so we do hope that we see you stay with us again shortly!
Suhang
Queen Room with Sofa Bed
Stayed in Mar 2023
Friends
4 review
3.7/5
Posted on Mar 19, 2023
The service is good but it was delayed when I ask them to set up the sofa bed! The luggages keep service is better and hope you can enrich the categories of the breakfast! The underground room has a bad ventilation
Response from Property: Thanks for taking the time to leave a review.Kind Regards,Hampton by Hilton York
Anonymous User
Queen Room with Sofa Bed
Stayed in Jan 2023
Friends
3 review
4.0/5
Very Good
Posted on Jan 29, 2023
Service and facilities was ok didn’t experience any much of them. Location was not bad.
Response from Property: Thanks for taking the time to leave a review.Kind Regards,Hampton by Hilton York
Guest User
Queen Room with Sofa Bed
Stayed in Jul 2023
Family
28 review
4.0/5
Very Good
Posted on Jul 12, 2023
I forgot my passport in the safe , hotel staff is very helpful , found it and post it to me, thanks and big hug
Response from Property: Thank you for taking the time to leave some feedback. We are glad you enjoyed your stay and we look forward to having you again!
Guest User
Queen Room with Sofa Bed
Stayed in May 2024
Family
1 review
4.0/5
Very Good
Posted on May 28, 2024
Good location and breakfast.
Response from Property: Thank you for taking the time to leave some feedback with us! We are glad your stay met expectations and it’s great to see your favourite parts of the trip. Making guests happy is our top priority so we do hope that we see you stay with us again shortly!