Aren✌️
January 20, 2023
Pick-up service: Let’s talk about the pick-up service first before check-in. Because the order showed that there was a pick-up service, I called to consult and was told that I could go to the front desk with my taxi voucher for reimbursement. After a while, I was told that this service was not available and attached a screenshot. They also refused to acknowledge it in the subsequent communication. The fare for this service is not much, but the attitude is off-putting.
Service: Speaking of check-in at the front desk, I gave my name and asked the front desk to check my order. It was very funny when it said the order could not be found at first. It was the first time I encountered such a funny thing since I stayed in a hotel. After going through many twists and turns, I called the replacement staff to inquire. It took half an hour. Finally, they told me that the order was confirmed, but there were no rooms available. I waited half an hour for you to tell me this. I placed the order at 6 o'clock in the morning that day. At that time, the nearby hotels were all full, but I didn't know how to get a different room type. There was nothing I could do. Just one night.
Hygiene: But I am really speechless about my check-in experience. The bedding had clear and pitiful stains, and to top it off, there was a hole burned by a cigarette butt.
Facilities: The fan blades of the air conditioner are gone, and the smart voice for the title is just a joke. It only says "I'm going to rest." Then I open a room and the smart voice assistant takes longer to rest than me. It is even more impossible to turn on and off the lights and curtains.
Overall evaluation: The overall stay experience is very unsatisfactory. Is this a chain store? I will ban all of them from now on! !
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