Grand Mercure Okinawa Cape Zanpa Resort

Grand Mercure Okinawa Cape Zanpa Resort Reviews

Grand Mercure Okinawa Cape Zanpa Resort

1575 Uza, Yomitan, JapanView Hotel Details
Grand Mercure Okinawa Cape Zanpa Resort
Grand Mercure Okinawa Cape Zanpa ResortGrand Mercure Okinawa Cape Zanpa ResortGrand Mercure Okinawa Cape Zanpa Resort
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Grand Mercure Okinawa Cape Zanpa Resort Guest Reviews

4.3/5
Very Good
127 review
Verified reviews
Location4.1
Amenities4.3
Service4.5
Cleanliness4.2
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All Reviews(127)
Positive reviews(122)
Reviews with photos/video(10)
Negative reviews(5)
Guest User
Superior Twin Ocean View (with sofa bed)
Stayed in Jun 2024
Friends
3 review
4.5/5
Great
Posted on Jun 7, 2024
Very nice place! It will be much better after renewing! Take you chance to stay there!
Response from Property: Thank you for choosing and staying our hotel at this time.Thank you for the review of our hotel! We are glad that you enjoyed your stay.We hope to see you again very soon.Best regards,Reservation Desk
Alsn
Superior Twin
Stayed in Jun 2024
Solo travelers
7 review
4.7/5
Amazing
Posted on Jun 25, 2024
The hotel is very beautiful after renovation. The location is relatively remote and suitable for self-driving tours. There is also a direct bus to the airport. The whole room faces the sea👍🏻👍🏻 There are many choices for breakfast buffets, but like many resorts, every facility requires payment
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Response from Property: Thank you for choosing and staying our hotel at this time.Thank you for the great review of our hotel! We are glad that you enjoyed your stay.I’d like to use your comment as a reference.We hope to see you again very soon.Best regards,Reservation Desk
tcbb
Superior Twin Ocean View (with sofa bed)
Stayed in May 2024
Friends
5 review
4.0/5
Very Good
Posted on May 9, 2024
There are many beautiful beaches around the hotel, but some facilities are under renovation, so the facilities are insufficient.
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Response from Property: Dear tcbb,Thank you for choosing and staying our hotel.As you said, one of our facilities include pool are under construction now,.We apologize for our inconvenience during your stay.We will continue our effort to provide the best service for our guests.Best regards,Grand Mercure Okinawa Cape Zanpa ResortReservation Desk
mdldj1
Superior Twin Ocean View (with sofa bed)
Stayed in Apr 2024
Family
9 review
5.0/5
Outstanding
Posted on May 1, 2024
The room is warm and comfortable, the view is unparalleled, the service staff is very enthusiastic, and the catering is not bad, because... there is no place to eat when I go out, so I changed to a hotel in the city after staying for three nights, and my children played in the sea all day long (remember to go right when you go out from the main entrance of the hotel) Go to the beach behind the church to play. The sand is softer and better than the hotel beach.) After the tide goes out, there is a vivid marine life lesson. Starfish, sea urchins, starfish, octopus, small sharks, hermit crabs, clown fish... (remember to release them) Oh, otherwise...)
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6/7
Response from Property: Dear mdldj1, thank you for staying our hotel.We're glad to hear that you enjoyed at Okinawa's beach and nature, near our hotel.We're looking forward to seeing you next visit.Best regards,Grand Mercure Okinawa Cape Zanpa ResortReservation Desk
Guest User
Superior Twin
Stayed in Jun 2024
Family
4 review
3.0/5
Posted on Jun 24, 2024
The room I stayed in this time was comfortable and tidy. Unfortunately, the air-conditioning was very weak. In addition, the room I ordered included breakfast, lunch and dinner, but the hotel said that lunch was cancelled. I was very disappointed. I contacted Trips customer service, but when I arrived, I left and there was no reply. I was very unhappy.
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Response from Property: Thank you for taking the time to tell us about your experience at the Grand Mercure Okinawa Cape Zanpa Resort.Acturlly, There is no lunch service at the hotel. (All-inclusive package only inculde dinner and breakfast)I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,Reservation Desk
J
Superior Twin
Stayed in Jun 2024
Family
5 review
4.5/5
Great
Posted on Jun 10, 2024
There was a friendly Korean staff member (OH) at the info desk. The hotel doesn't feel like it's been completed yet, but it was clean and the service was friendly. The large public bath was quite nice. I was able to enjoy a variety of views, including indoor, outdoor, and second floor views. The cold bath was good and it was nice to have a sauna facility. The lounge that was available from 21:00 to 23:00 was also nice. The swimming pool seen at night was also pretty. Everything was good, but one thing that is disappointing is that there are no convenience stores or restaurants nearby?! There was a restaurant I used while walking nearby, CAPE ZANPA DRIVE-IN. The chicken and bacon hamburger here was very delicious! If you get the chance, be sure to use it :)
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Response from Property: Dear J,Thank you for choosing and staying our hotel at this time.We appreciate your review of our hotel! I’d like to use your comment as a reference.We will continue our effort to provide the best service for our guests.We hope to see you again very soon.Best regards,Reservation Desk
Chenshengwen
Superior Twin Ocean View (with sofa bed)
Stayed in May 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Jun 5, 2024
It is different from the Kokusai Hotel. Staying here means coming to Okinawa to experience the beauty and tranquility of this island.
Original TextTranslated by Google
Response from Property: Thank you for staying Grand Mercure Okinawa Cape Zanpa Resort at this time.We appreciate your great review of our hotel! We will continue our effort to provide the best service for our guests.We hope to see you again very soon.Best regards,Reservation Desk
여행자전씨
Superior Twin Ocean View (with sofa bed)
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 6, 2024
Although it was not officially opened, I still had a comfortable and luxurious stay. The rooms were comfortable and the view was very good. I had high hopes for the swimming pool before making a reservation at the resort, but since it's still under construction, I can only use the main pool. I'm looking forward to the official opening in August.
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Response from Property: Dear 여행자전씨, thank you for staying our hotel.During your stay, we apologize for inconvenience of pool, because of under the construction.We will continue our effort to provide the best service for our guests.Best regards,Grand Mercure Okinawa Cape Zanpa ResortReservation Desk
Guest User
Superior Twin
Stayed in Jun 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jul 1, 2024
Go to hold a beach wedding💒, very close to the church, large room
Original TextTranslated by Google
Response from Property: Thank you for staying Grand Mercure Okinawa Cape Zanpa Resort at this time.We appreciate your review of our hotel! We will continue our effort to provide the best service for our guests.We hope to see you again very soon.Best regards,Reservation Desk
Law
Superior Twin
Stayed in Jun 2024
Family
13 review
3.0/5
Posted on Jun 30, 2024
So dusty cause sensitivity in children
Original TextTranslated by Google
Response from Property: Thank you for staying Grand Mercure Okinawa Cape Zanpa Resort at this time.We sincerely apologize for the inconvenience caused due to the lack of cleaning management due to the dirt in the guest room.I am sorry that your experience did not meet your expectations.We will continue our effort to provide the best service for our guests.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,Reservation Desk
Guest User
Superior Twin
Stayed in Jun 2024
Friends
11 review
4.7/5
Amazing
Posted on Jun 24, 2024
It was clean and nice
Original TextTranslated by Google
Response from Property: Thank you for choosing and staying our hotel at this time.We appreciate your review of our hotel! We will continue our effort to provide the best service for our guests.We hope to see you again very soon.Best regards,Reservation Desk