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5 star

Yokohama Bay Sheraton Hotel and Towers
4.7/558 Reviews

Yokohama Bay Sheraton Hotel and Towers

Yokohama City Centre Yokohama|2.65km from Hakuraku Station
We booked a Standard Double Room and were upgraded to a Club King as Bonvoy Platinum members. Our first impressions of the hotel were big, beautiful, convenient, but with minimal and stingy service. The Club King room was very nice, modern, quite large with a sofa and desk, and spacious bath. And very clean with lots of amenities. Bed was excellent. Location is very good with direct access to the station, shops, restaurants, and Takashimaya Department Store. Platinum Elite members can check in at the Club Lounge. The lounge is not too large, and I imagine it being very busy on weekends or holidays. Refreshments throughout the day are extremely minimal, just drinks and very light snacks like cookies and crackers (I would definitely not describe this as ”afternoon hors d’oeuvres” as stated on their website). The evening cocktail service is a bit more expansive with salad, 4-5 hot dishes, and dessert. I requested something vegetarian as there was nothing besides salad, and they were able to prepare a steamed vegetable plate and tiny fruit plate which were delicious but not filling, and nothing compared to the regular options available. When asked if it might be possible to prepare a main dish (something with more carbs), I was told they could either give me plain white rice or plain penne pasta with no sauce, I was told to add salt and pepper for flavor. Seriously? Would anyone feel pleased with such an offering? I obviously refused, and was left with a bitter feeling for the rest of our stay. Note that this property does not acknowledge the Marriott Platinum “Guaranteed 4 p.m. Late Checkout” benefit. We stayed on a Sunday, checking out the following Monday (not a holiday, and definitely not a peak day) but were denied late check out, only given 1:00. For a previous reservation, once again checking out on a non-peak Monday, we were also completely denied late check out (only standard 12:00 check out). To the Management of the Yokohama Bay Sheraton Hotel & Towers, I have a simple question, do you offer 4 p.m. late check-out to your Platinum Members? This is a major deciding factor for Platinum Members in choosing your hotel. Breakfast was not available in the Club Lounge, but in the buffet restaurant Compass. (Another clear indication that the Club Floor was not very busy, so why no late check out?) Breakfast here was nice, not an expansive selection, but a decent selection of both Japanese and Western dishes (but few or no vegetarian options). The orange juicer machine was especially good. Overall, this is a very nice hotel, but it does not feel like a Sheraton property as they deny Bonvoy Elite benefits when they see fit, and the service is not that of an international hotel. Elite Members are not treated as such. It feels more like a Japanese hotel that’s a step or two behind international standards. I really hope things improve as the hotel itself is very nice and we’d like to visit Yokohama again soon.
Hilton Yokohama
4.6/559 Reviews

Hilton Yokohama

Yokohama City Centre Yokohama|2.83km from Hakuraku Station
羽田空港からバスで30分くらいで到着です。途中の高速道路からは、横浜ランドマークホテルなどが見えて、壮観でした。バスを横浜駅東口で下車しましたが、終着のワイキャットの方がヒルトン横浜に近いです。横浜駅からKアリーナが見えますが、徒歩で歩いてホテルまでニッサンのビルなどを迂回する必要があります。駅からホテルまでの通路は、まだ、建設中のようです。 新築ホテルで、とても豪華です。エグゼクティブラウンジでチェックインをして、プレミアムルームにアップグレードしてくれました。ラウンジ内のジュース類は、多種類で、珍しいものがたくさんありました。カクテルタイムは、アルコール類はあまり多くなく、また、料理もほとんどありませんでした。 室内からは、正面に川が流れていて、隣のKアリーナのコンサートを見学する人たちが列をなしていました。部屋は39平米あり、ゆったりできました。室内の装飾も、ホテル全体のアールデコ調と統一されたデザインでした。ひげ剃りなども、他のヒルトンホテルのものとは異なり、上質なものが備わっていました。 夕食は、イタリアンレストランでいただきました。HCPJの20%割引がありませんが、もともと料理代金が税サービス込みで表示されているので、代金額がわかりやすいです。料理は、上品・繊細な味わいでおいしかったです。 ホテルの従業員さんらは、若い人が多く、おもてなしの気持ちでした。 改善して欲しいことは、つぎの三点です。 ① 横浜駅からホテルまでの通路を早く作ってもらうと、チェックイン・アウト前後の移動時間が短くなっていいと思います。 ② エグゼクティブラウンジの料理を増やしてもらうと、もっとゆったりとできます。 ③ 宿泊代金やホテル内レストラン代金にHCPJ割引の適応をしてもらうと、レストランでの食事などを取りやすくなります。 良くも、悪くも、ほかのヒルトンホテルとは一線を画するホテルであり、新鮮味があります。

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Top rated hotels in Yokohama

Searching for hotels near Hakuraku Station? Compare room rates and reviews to find your ideal stay.
Shin Yokohama Grace Hotel
4.1/568 Reviews
Shin-yokohama
I stayed with my family at the end of the winter vacation. I came with 2 junior high school students and 2 adults. I chose it because there was a parking lot at the time of booking and it was close to the station. I booked a room with twin bed and a sofa bed. I thought I was betrayed because I had an incredible amount of breakfast 1800 yen / 1 people. When I stopped before to check the parking lot for the hotel, the woman came to the car and dropped the heavy luggage and guided me to the front desk and checked in smoothly. We had a welcome drink. The female staff delivered my luggage to the room on the 12th floor. Guided to the room and unlike the room I booked, I prepared a twin bed, a sofa bed and an extra bed. There is also a space to put your luggage. The room cleaning is perfect. Clean bathroom, bed making and beautiful amenities were available. It was a 2-day stay, but the linen was replaced every day and the garbage was recovered and cleaned. Breakfast was delicious and we were able to spend time relaxing. Thank you. We will definitely make a reservation next time we come to Yokohama. It is a hotel that can be recommended to everyone.
Yokohama Bay Sheraton Hotel and Towers
4.7/558 Reviews
Yokohama City Centre
We booked a Standard Double Room and were upgraded to a Club King as Bonvoy Platinum members. Our first impressions of the hotel were big, beautiful, convenient, but with minimal and stingy service. The Club King room was very nice, modern, quite large with a sofa and desk, and spacious bath. And very clean with lots of amenities. Bed was excellent. Location is very good with direct access to the station, shops, restaurants, and Takashimaya Department Store. Platinum Elite members can check in at the Club Lounge. The lounge is not too large, and I imagine it being very busy on weekends or holidays. Refreshments throughout the day are extremely minimal, just drinks and very light snacks like cookies and crackers (I would definitely not describe this as ”afternoon hors d’oeuvres” as stated on their website). The evening cocktail service is a bit more expansive with salad, 4-5 hot dishes, and dessert. I requested something vegetarian as there was nothing besides salad, and they were able to prepare a steamed vegetable plate and tiny fruit plate which were delicious but not filling, and nothing compared to the regular options available. When asked if it might be possible to prepare a main dish (something with more carbs), I was told they could either give me plain white rice or plain penne pasta with no sauce, I was told to add salt and pepper for flavor. Seriously? Would anyone feel pleased with such an offering? I obviously refused, and was left with a bitter feeling for the rest of our stay. Note that this property does not acknowledge the Marriott Platinum “Guaranteed 4 p.m. Late Checkout” benefit. We stayed on a Sunday, checking out the following Monday (not a holiday, and definitely not a peak day) but were denied late check out, only given 1:00. For a previous reservation, once again checking out on a non-peak Monday, we were also completely denied late check out (only standard 12:00 check out). To the Management of the Yokohama Bay Sheraton Hotel & Towers, I have a simple question, do you offer 4 p.m. late check-out to your Platinum Members? This is a major deciding factor for Platinum Members in choosing your hotel. Breakfast was not available in the Club Lounge, but in the buffet restaurant Compass. (Another clear indication that the Club Floor was not very busy, so why no late check out?) Breakfast here was nice, not an expansive selection, but a decent selection of both Japanese and Western dishes (but few or no vegetarian options). The orange juicer machine was especially good. Overall, this is a very nice hotel, but it does not feel like a Sheraton property as they deny Bonvoy Elite benefits when they see fit, and the service is not that of an international hotel. Elite Members are not treated as such. It feels more like a Japanese hotel that’s a step or two behind international standards. I really hope things improve as the hotel itself is very nice and we’d like to visit Yokohama again soon.
Hotel Metro (Adult Only)
3.8/517 Reviews
Shin-yokohama
It was a lot of fun! I want to go again! The facilities were very kind and I enjoyed it in a comfortable space! !! !!
Toyoko Inn Yokohama Shinkoyasu Ekimae
3.6/518 Reviews
The location of the hotel is not bad, very close to the subway station, because it is not a commercial area, so there are very few restaurants around, but there is a 7-11 downstairs. The room is very small and has almost no place except for the bed and table. The larger suitcase is lying on the aisle, and it can only be passed by stepping over the suitcase. Fortunately, the room is very clean. Although the sparrow is small and well-equipped, it has a lot of necessary facilities. If it is a personal trip or a short-term business trip, it is still good.
Hotel Associa Shin-Yokohama
4.6/5128 Reviews
Shin-yokohama
I love the location of this hotel, which is right above Shin-Yokohama station and on the 10th floor of a mall which houses usual popular stores like Uniqlo and Gu. Souvenir/food stores are in the mall and train station too. It also has a gym although I didn’t go check it out. There’s also a guest lounge for free coffee/tea/juices and newspapers which you can enjoy on the 12th floor. And this lounge has a nice view too of the streets below. Staff are friendly and helpful, although many are not proficient in English. I’m All in, I would stay here if I visit Yokohama again. I would also recommend this place to others (which I did!)
Daiwa Roynet Hotel Shin-Yokohama
4.4/541 Reviews
Shin-yokohama
I used day use because it was an environment that did not interfere with the telecan necessary for the appearance. The windows and desks were wide, the chairs were office chairs, and the HDMI terminal of the large screen TV was vacant, so it was also available for the extension screen of the personal computer, and it was very easy to use. It was also convenient to be able to procure the missing materials with the big camera in the station building. I felt that this would be nice if this would happen as an additional thing. If you try to set up the lighting firmly in the face-out environment, the bed will be in the way, so I dare to choose a room where the bed can be used in a single size and the floor area can be used widely. I'd be happy to add it to my limbs (maybe it's just a story to take a high-grade room). This time, I withdrew when I finished my daytime business, but I think that the use will spread if there is an accommodation plan including the day use time zone.

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Local Travel Info

Highest PriceNZD 2,400
Lowest PriceNZD 35
Number of Reviews10,030
Number of Hotels614
Average Price (Weekdays)NZD 211
Average Price (Weekends)NZD 285