GREENHILL COLLECTION YANGZHOU

I stayed in this hotel on the first day of the Chinese New Year and I really want to complain about it. First, we checked into the deluxe jungle family room. There was only a little hot water in the bathtub. We contacted the engineer but he said it couldn't be fixed. It took nearly an hour from contacting the front desk to changing rooms. First of all, we called the front desk and they said there were no other family rooms and they wanted to upgrade us to a deluxe executive king-size bed. But considering Ctrip's prices, this was not an upgrade but a downgrade. Then, we went to the front desk to negotiate a change of accommodation, and found a vacant deluxe jungle king room. During the confirmation process, a guest ran over in a hurry and said that fireworks had caused the dead leaves to burn 🔥, and the fire needed to be extinguished 🧯. On the first day of the new year, the hotel was almost fully booked. There was only one staff member in the lobby, who was completely overwhelmed, and the security personnel were not in place for about fifteen minutes, which made people very worried about their ability to respond to emergencies. After much difficulty moving to a new room, the hygiene conditions, especially the bathroom, were very bad: there were a lot of hard lime chips on the floor, which seemed to come from the seams between the bathtub and the floor. There was hair on the floor and small spider bodies on the carpet. The next day, I took my kids to the playground. Overall, the playground was very large and fun, but the sanitation was still terrible and you couldn’t look closely at any corner.

房間還可以 很乾凈 給我辦理入住的sllay小姐姐很有耐心的幫我解答了問題 酒店還有萌寵樂園可以餵養羊駝🦙 小童樂園也很大 小孩子玩的很開心

打掃房間的師傅態度好，房間乾淨，設施齊全，早餐也蠻好，親子房有送小童洗漱套裝，一樓有通到負一樓的蠻大的室內遊樂場，能玩蠻久。天好户外走走也是很好的