Junhu Xsmart Hotel (Yiwu International Trade City Store) Reviews
Junhu Xsmart Hotel (Yiwu International Trade City Store)
No.189 Danxi North Road, Yiwu, Zhejiang, 322000, ChinaView Hotel Details
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Junhu Xsmart Hotel (Yiwu International Trade City Store) Guest Reviews
4.5/5
Good
1220 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(1220)
Positive reviews(1187)
Reviews with photos/video(270)
Large rooms(133)
Friendly front desk staff(117)
Classy environment(82)
Delicious breakfast(53)
Perfect for business trips(22)
Average sound insulation(20)
Located downtown(19)
Stayed multiple times(18)
Negative reviews(33)
Guest User
Family Friendly Smart Room - Triple Occupancy
Stayed in Nov 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Nov 13, 2024
at a glance, everything is simple but comfortable and cozy. prices and location are very good.
Response from Property: Dear guests, thank you very much for staying in our hotel and sharing your experience! Thank you for your compliments and strong recommendations! Everything we do is to bring a different holiday experience to every guest. We are honored to see your satisfaction and affirmation. We look forward to your visit again. I wish you a happy life and smooth sailing!
Travelwithfoo
Smart Room
Stayed in Jul 2024
Family
8 review
2.2/5
Posted on Jul 21, 2024
Stayed 2 days. After 1st day, we noticed the door can be opened freely not needing to use the access card! We were shocked and feedback. The replied we got is they will look into it. Not even offering to change the room for us. Then in the middle of the night they rang us and said we did not pay for the fee for the 2nd night stay. And everyone got to wake up and go to the counter and show the booking record which was from trip.com platform.
Next morning, though the lady boss tried to explain it was system error, we were all frustrated by the act.
Even though she refunded a night room fare as compensation, we were however unpleased with the stay.
Response from Property: 尊敬的賓客朋友非常抱歉讓你有了不滿意的體驗,打擾了您的寶貴休息時間,我們對您的遭遇感到抱歉,的確是我們的疏忽給您不好的體驗,關於門卡事件和催收房費,的確是我們的疏忽,導致電池未能及時更換以及新來的員工對業務的不理解,才造成的原因。也請您給新人一個犯錯改正的機會,酒店舉所有員工向您致歉。在以後的工作中,會更加的細心,不再讓類似的事情發生第二次,也衷心地感謝您對我們工作的批評指正,讓我們認識到自身的問題,歡迎您下次來不吝提醒我們給您免費提升房型,感謝您的評價,紙短情長,祝生活愉快,萬事可樂!
Mehdi3006
Smart Room
Stayed in Oct 2023
Business travelers
2 review
2.0/5
Posted on Nov 10, 2023
Far from the market, the facilities are poor and not clean, which is suitable for the Chinese as the rooms have a smokey smell, and there are no grocery or Western restaurants nearby.
Response from Property: 感謝您提出的寶貴意見,酒店服務一環扣一環,每個環節的100分才能夠積累成客人的10分滿意,真心希望賓客朋友們在入住酒店期間遇到服務上的問題能夠第一時間投訴到前台,這樣我們就可以最及時彌補我們服務不周之處,也可以最及時解除您的煩惱。真誠的歡迎你再次入住君湖智尚酒店,祝您身體健康,工作愉快!
Guest User
Smart Room (double room)
Stayed in Oct 2023
Business travelers
19 review
3.7/5
Posted on Oct 20, 2023
Friendly staff and provide good assistance and the rooms are wide /I will come back to stay again. /near restaurants
Response from Property: Thank you for choosing Junhu Zhishang Hotel. We have always paid attention to the guests' feelings during their stay and strived to make the guests feel the warmth and comfort of going home. We firmly believe that a beautiful environment and good service can retain the hearts of guests. We We will continue to work hard to provide every service detail. We look forward to your stay again. I wish you a happy life and a smooth work!
mordechai
Smart Room (double room)
Stayed in Apr 2024
Business travelers
6 review
3.7/5
Posted on May 1, 2024
Lily was great
Response from Property: Thank you for staying at Junhu Hotel. Five-star praise is a compliment to us. We are honored to serve you. The hotel has a large bed room, double bed, parent-child room, and other room types to choose from. I hope our service can bring you a pleasant experience. I am Lily. Thank you for your praise. I look forward to your next visit. I wish you good health and prosperous business!
Anonymous User
Deluxe Smart Room (2 beds)
Stayed in Nov 2024
Business travelers
5 review
0.8/5
Posted on Nov 29, 2024
The breakfast was limited in variety, the shower was leaking, the floor was flooded, and most importantly, the hotel bed was unhygienic. I developed a rash after sleeping on it, and it was extremely itchy! I quickly changed rooms the next day and didn't dare to stay there anymore
Original TextTranslated by Google
Response from Property: Thank you for your valuable suggestions. Hotel services are linked together, and 100 points in each link can accumulate to 10 points of satisfaction for guests. I sincerely hope that guests can complain to the front desk as soon as possible when they encounter service problems during their stay in the hotel, so that we can make up for our poor service in the most timely manner and relieve your troubles in the most timely manner. Sincerely welcome you to stay at Junhu International Hotel again, and wish you good health and a happy work!
Guest User
Smart Room (double room)
Stayed in Oct 2024
Couples
5 review
2.5/5
Posted on Oct 12, 2024
There was a dried-up cockroach lying in the toilet that had been dead for a long time, which scared me a lot; there was a layer of dust on the mineral water bottle cap and the toilet panel, which showed that this room had not been lived in or cleaned for a long time; there were only toothbrushes and combs, no shower caps or anything, isn't this standard? The soundproofing was very poor, I could hear the people next door talking, and I was woken up by the sound of the tap next door at around 7 o'clock in the morning, which felt like the sound of the tap being turned on next to my ear. However, the facilities are relatively complete. You get what you pay for.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for staying in our hotel and sharing your experience! Everything we do is to bring a different holiday experience to every guest. Our hotel will carry out four pests elimination three times a month. We are very sorry for not checking in time after the elimination. We are very sorry for giving you a bad experience. As for the mineral water bottles and toilet lids you mentioned, we clean them every day, and there are supervisors who check the rooms every day. In October, the rooms are very tight and full every day. There is no such phenomenon as you said that you haven't stayed for a long time. Disposable items are not allowed to be provided according to regulations, but if you need them, you can contact the front desk and we will have someone to deliver them to you. We look forward to your visit again and wish you a happy life and smooth sailing!
GUANGSHUAI
Smart Room (double room)
Stayed in Oct 2024
Travel with friends
17 review
4.0/5
Very Good
Posted on Oct 9, 2024
The location is relatively convenient and the rooms are spacious and easy to use, but the air conditioning is managed centrally and doesn't blow a cool breeze in October.
Breakfast was delicious.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for staying in our hotel and sharing your experience! Thank you for your compliments and strong recommendations! Everything we do is to bring a different holiday experience to every guest. We are honored to see your satisfaction and affirmation. We look forward to your visit again. I wish you a happy life and smooth sailing!
Guest User
Smart Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 21, 2024
The room is clean, the sanitary hall is large, transportation is very convenient, there is a commercial street nearby, the waiter is very polite, the service attitude is very good, and a small gift is given💝
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for staying in our hotel and sharing your experience! Thank you for your compliments and strong recommendations! Everything we do is to bring a different holiday experience to every guest. We are honored to see your satisfaction and affirmation. We look forward to your visit again. I wish you a happy life and smooth sailing!
Okxiaoshuai
Smart Room
Stayed in Sep 2024
Business travelers
60 review
5.0/5
Outstanding
Posted on Sep 13, 2024
The room is clean and super big, the service staff is very polite, the lobby is large, and the surrounding area is very convenient. It is a good choice for business trips and is highly recommended.
Original TextTranslated by Google
Response from Property: Thank you for staying at Junhu International Hotel. We are honored to serve you. The hotel has many different room types to choose from, including king-size bed room, twin bed room, parent-child room, chess and card room, triple room, etc. We hope that our service can bring you a comfortable and pleasant experience. We look forward to your next visit and wish you good health and all the best!
Guest User
Deluxe Smart Room (Double bed)
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 13, 2024
The room is very big. For the same price, you can stay in a room that is almost twice as big as other hotels. The service attitude of the front desk is also very good. If there is any problem, they can help me solve it immediately. The cleaning staff also helps to clean every day!!!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your support and affirmation. We are deeply honored to make you feel satisfied. Warm and friendly hospitality has always been the goal that Junhu International advocates and strives for. The hotel has a variety of room types with different layouts to choose from, including king-size bed rooms, twin bed rooms, parent-child rooms, chess and card rooms, triple rooms, etc. We hope that our service can bring you a comfortable and pleasant experience. We look forward to your next visit and wish you good health and all the best!
Guest User
Smart Room (2 bed)
Stayed in Jul 2024
Family
3 review
4.1/5
Very Good
Posted on Jul 23, 2024
1. The parking lot is 300 meters away from the hotel.
2. There is a low-frequency kissing sound similar to the air conditioner above my head when I sleep at night. It is very annoying. I feel sick and want to vomit after hearing it too much. I wanted to change the room, but it was okay after I fell asleep.
3. The room is quite large, with two 1.5-meter beds.
4. The bathroom is very large
5. The breakfast is simple and can only satisfy your hunger.
Original TextTranslated by Google
Response from Property: Thank you for your valuable suggestions. Hotel services are linked together, and 100 points in each link can accumulate to 10 points of satisfaction for guests. I sincerely hope that guests can complain to the front desk as soon as possible when they encounter service problems during their stay in the hotel, so that we can make up for our poor service in the most timely manner and relieve your troubles in the most timely manner. Sincerely welcome you to stay at Junhu International Hotel again, and wish you good health and a happy work!
Guest User
Smart Room (2 bed)
Stayed in Dec 2024
Business travelers
5 review
4.5/5
Great
Posted on Dec 18, 2024
The hotel is in a good location, in the city center, and the room is big enough, but the cleaning is not thorough, there are cigarette butts under the bedside table, and the soundproofing is not good. I was woken up by the guests at 5 o'clock in the morning. There is nothing to eat for breakfast, but the price is really affordable
Original TextTranslated by Google
Response from Property: Thank you for staying at Junhu Hotel. Our services or hotel facilities may have some shortcomings, but I believe that you must be a person full of positive energy. Your good comments are a great encouragement to us. Thank you. Welcome to visit us next time. I wish you a happy life and a smooth work!
Guest User
Smart Room
Stayed in Nov 2024
Family
1 review
0.6/5
Posted on Nov 18, 2024
Booked two rooms, the front desk lady upgraded the room type. But the soundproofing is very bad. It is very noisy. I don't recommend it to tourists. I could hear the people next door sneezing and talking clearly. I contacted Ctrip's customer service in the middle of the night. Ctrip's customer service helped me change to a room at the innermost part. But it was still very noisy. The other room where my parents lived. At 2-3 o'clock in the middle of the night, I heard a lot of people talking and making noise. I don't know if it was next door or in the corridor, but the soundproofing is very poor. It is not the kind that is generally acceptable. I don't recommend staying here!
Original TextTranslated by Google
Response from Property: Dear guest, hello! First of all, we would like to express our sincerest gratitude to you for choosing our hotel as your resting place and taking the time to provide us with valuable feedback. We deeply regret and sincerely apologize for the noise disturbance you encountered during your stay, which prevented you from fully enjoying the expected tranquility and comfort. We are well aware that a quiet accommodation environment is essential for the quality of rest of every guest. We feel guilty for not meeting your expectations this time. We have taken immediate action to address the sound insulation problem you reported, made detailed records and initiated an internal review process. We admit that the sound insulation effect in some rooms or areas is indeed not ideal, which has caused you unnecessary trouble and inconvenience, and we are deeply sorry for this. Your feedback is the source of our motivation for continuous improvement. We will regard your valuable opinions as an important reference for improving service quality, continue to pay attention to and work hard to solve the sound insulation problem of the hotel, and strive to bring you a better and more comfortable accommodation experience. Finally, we sincerely hope that we will have the opportunity to welcome you again in the future. We promise to do our best to create a more peaceful and warm resting space for you, so that every stay of yours will become an unforgettable and beautiful memory. Thank you again for your valuable feedback and understanding, and wish you a happy life!
Guest User
Deluxe Smart Room (2 beds)
Stayed in May 2024
Family
21 review
4.7/5
Amazing
Posted on May 15, 2024
The hotel is located in the old town of Yiwu, about 20 minutes drive from the trade city. The room is large, the double bed is 2 1.5-meter beds, three people can sleep, very spacious. The air conditioner in the room can only cool. It was still a bit cold at night when we went there. In addition, the bath water was not hot, and it felt cold after leaving the shower room. I was not satisfied with this. The hotel has a parking lot, which is not too big. It was full when we arrived. Fortunately, we can park on the road in front of the hotel. There is no charge or ticket. It's pretty good.
Original TextTranslated by Google
Response from Property: Thank you for choosing Junhu Zhishang Hotel. We have always paid attention to the guests' feelings during their stay, and strive to make them feel warm and comfortable like home. We firmly believe that beautiful environment and good service can retain the hearts of guests. We will continue to work hard to do every service detail. (The hotel is located in the city center, only a 20-minute drive from the airport and railway station, and surrounded by Yintai Shopping Mall, Yiwu Heart, Xiuhu Park, which can be reached in a few minutes on foot) Looking forward to your stay again, I wish you a happy life and a smooth work!