Guest User
June 15, 2023
I really can't believe that in a fourth-tier city, I can spend more than 200 yuan to book a hotel that is so bad in every aspect. It's not as good as a guest house. First of all, there were many things to do when checking in that night. I booked a standard room, but when I got to the front desk, she was so angry (there were no standard rooms left. We have a triple room, which we will give you if possible, but you cannot use the third bed). The front desk's original words were ridiculous. Checked in early in the morning with my family. I don’t want to argue because I don’t need it anyway (Pictures 4 and 5 are the evidence). I paid a deposit of 100 yuan and moved in. As soon as I entered the room, it was extremely hot and stuffy and full of the smell of sweat. It was a room with three computers. There was always a sound going on. I can’t figure out what it is (Video 2 is the evidence). The air conditioner remote control is broken. Can't adjust the temperature. I don't know if this was intentional. There was a pair of women's underwear hanging on the hanger. You don't know whether the room has been cleaned. Because of these problems, I gave feedback to Ctrip customer service (I clearly told them that it was feedback), for I was afraid that the front desk would argue with me the next day. Then it was around 2:30 am. There was someone knocking on our door. It was someone from the housekeeping department. I asked him in a loud voice what was wrong, and he left without saying anything. Then the knocking started from 2:50 to 3:00, and the front desk was also calling me. I thought there was a fire. Late in the night (Figure 6 is the evidence). When he opened the door, he said there was something wrong with the computer or something. I was in a daze and my father opened the door. Need to return a computer or something...I have never seen such a weird hotel. Such a brainless housekeeping department and front desk. Check out before 9am. I gave her the room card and actually checked if a bed had been used. Fortunately I hadn't used it. Otherwise, will they call the police to arrest me? I asked her what she was doing in the middle of the night? She stammered and couldn't explain it clearly. Tell me I'm not afraid even if you report me. **Only these two words can represent her. Are there any services provided by hotels nowadays at midnight? or? This is the extremely speechless stay experience. The next day he gave me a 40% discount as an apology, saying, "I'm out here to have fun, I don't need your charity of those few dozen dollars."
I hope Ctrip can help me solve this problem. I am a consumer, a consumer of this hotel and also a consumer of Ctrip. I hope there will be a good result. Ctrip has always been known for its excellent consumer service. It’s not time to call 12315 yet.
It is worth mentioning that the Ctrip customer service lady in the early hours of yesterday morning and the customer service lady who handed over this issue today were both very patient and were the only normal treatments we received during this consumption.
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