Home2 Suites by Hilton Xinjiang Yining

I stayed in two rooms for three consecutive days. Let me start with the issues. The hotel's service isn't up to par with such high standards, and the staff's awareness is still at the level of a small hotel. 1. I discovered the shampoo was empty while showering. I called for a bottle six times, and it finally arrived after a 40-minute delay. 2. The next night, when I returned to my room, I found the teacups and other items on the table completely disorganized and untied. The coffee machine hadn't been cleaned and was still disassembled. Fortunately, the manager on duty was very friendly and handled the situation appropriately. 3. The next morning, the parking QR code suddenly stopped working. The front desk told me to pay first and then add WeChat for reimbursement. When I left that morning, I took a screenshot of the payment information and shared it with the hotel. Finally, around 10 PM, after repeated inquiries, someone transferred the reimbursement. It's understandable that a new hotel would have issues, but for a Hilton-affiliated hotel to rush into a project with such limited training, is it ill-considered and would damage its brand value? Finally, let's discuss the positives. The room hardware meets Hilton Home Suite standards, including a microwave, a small, recyclable sink, and a cutting board, living up to the apartment's aesthetic. The bedding and consumables are standard Hilton brands. The washer and dryer are large and well-equipped, and the gym is well-equipped. The service details in these areas are excellent, with a full complement of spare parts. The fruit plate provided for members upon check-in is average. Overall, I would still choose Hilton Home Suites again, but I hope the service level can be improved to match.

I looked at other hotel rooms before checking in and chose this one after comparing them. The hotel's decor is more chain-style, which isn't my style, but the room was nice. The location is a bit out of the way, but it didn't matter to us since we were traveling by car. If you're not driving, you can refer to this. The environment was quite nice, and I loved the "kitchenette"—it had a microwave, sink, cutting board, and capsule coffee maker—which was also a highlight. There's also a coffee bar on the first floor, a smart little robot, and a garment steamer—very practical.

前台依依小姐姐態度超級好，辦理入住迅速，還主動幫我升級了房型！每次路過大廳，工作人員都會微笑問好，讓人感覺特別温暖！下次來這個城市一定還會選擇這家，強烈推薦給注重細節和服務的朋友！

辦理入住時前台田經理特別熱情，效率超高，還主動介紹了周邊的美食攻略，太貼心了～ 房間比圖片上看起來更寬敞，床品特別舒服，枕頭軟硬剛好，一躺下就不想起來！衞生做得特別到位，衞生間乾乾淨淨沒有異味，連角落都收拾得很整齊，讓人住着特別安心。

一開始房型定錯了，酒店經理很主動幫忙調整並且升級了房型，服務很熱情，房間挺寬敞的，酒店離六星街開車也不遠，周圍比較安靜，很適合玩好賽里木湖到伊寧調整休息一下，推薦

從八卦城回伊寧，伊昭公路必去，美到不行，在擕程續訂房時有提要求要高樓層，酒店回覆説沒問題，結果到現場衹給六樓，後來有位年輕主管過來説幫我升級到9樓，也好，至少升了三層