Guest User
March 26, 2024
Facilities: I think in March, which is not the peak tourist season, 348 yuan should be enough to stay in a good hotel in Yinchuan, but this hotel is really speechless. First of all, I don’t know what the translucent glass door is thinking. My colleagues and I were on a business trip, and it was embarrassing to take a shower and use the bathroom in it! Because it was too transparent! In addition, what’s the matter with the exposed water pipe in the bathroom? It’s 2024, how can there be such a low-end decoration! And 348 yuan, you give me such a decoration? It’s really funny.
Hygiene: The hygiene is so-so. It’s an old hotel, and the carpet is not very bright. Anyway, it’s relatively old overall.
Environment: The location is the reason why I chose this hotel. It’s across the street from the Ningxia Grand Theater, the museum, and the library. I just stayed in the 223 hotel on Xinhua Street two days ago. Everything is good. I thought it would be better if it was more than 100 yuan more expensive. I never expected it to be so bad.
Service: The service is very low score, the reason is, when I just entered the store, I happened to catch up with the front desk to go to the bathroom, OK, people have three urgent things, so I waited for five or six minutes. When checking in, they told us that the room was the last room, I said can we upgrade? I don't want to stay in the last room (because the booking page does not mark it as the last room), the front desk said that the standard room is gone, and then we are both girls, so we said that the double bed room is also OK, and it is ok to add some money. The front desk said, then I can't operate it here, your this is an online order, you can only cancel it online and re-book it. This is the first time I heard of this operation, but my free cancellation time has exceeded, it is really speechless! Then there is no way, just bite the bullet and stay. The next day, I went to a meeting with my colleagues and came back to pick up things at 11:20 noon. I originally wanted to catch the high-speed rail return at 12 o'clock, but the room card was invalid when I swiped the door. There was a cleaning lady in the corridor, so we asked her when to check out, she said 2 o'clock, I said why can't I swipe my room card, she said I don't know, you have to ask the front desk, maybe you are overtime, I thought to myself, what time did I overtime when I checked in the night before? But the intercom was on the cleaning lady's car, and she didn't pick it up to ask. I walked from the end of the corridor to the elevator entrance before I found a phone to call the front desk. The front desk asked someone to open the door for me. The service awareness of the service staff was really poor. I can only give it one star.
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