Chungtang Spring Flagship Hotel

A hotel with a high value for money in Jiaoxi Hot Spring. It has a variety of public facilities and a sap hot spring. The room is spacious and the hot springs are good. The meals also have brunch specials😋. I didn’t even go shopping in the old street🤭

The location is convenient, the service attitude is very good, and there are many parent-child facilities, suitable for families with children.

The only drawback is that the house prices are too high. My body felt very comfortable after soaking in the hot spring. The room was very clean but I hope families don't stay in side rooms in the future.

The location of the hotel is very convenient, just five minutes' walk from the train station. The room is well organized, the facilities are great, the hot springs are available, and the playroom is open in the evening. The children had a lot of fun. The breakfast is also rich and has quite a lot of choices. Families who get up late can check out first and then eat slowly until 13:00.

It was my second time to stay, and I didn’t expect the impression to be worse: 1. When checking in, the man at the counter didn’t have a smile after I gave my ID. He had to look at my mobile phone to confirm the order. He also asked me which website I ordered from. I said I gave my name and ID and still can’t check it? I gave the order and asked a few people to check in. Isn’t this what the hotel’s order file should have included? It feels bad! 2. After entering the room, I found that it was a room with a city view (different from the photos on the booking website). I went downstairs and asked at the counter. The counter staff replied that this was a problem with the booking website. If you have any questions, you can contact us yourself! I said that guests only need to book a room and pay, and they are your guests after entering the hotel. Doesn't this embarrass guests and is not consistent with the common sense of the service industry? The counter staff responded coldly and repeated the same words. I said this would lead to customer complaints and negative reviews. The counter staff responded even more coldly and said, this is your right! 3. I really can’t imagine that such front-line employees can be trained in the extremely competitive environment of the service industry. Do the hotel owners and supervisors not know about it or don’t care? Special thanks to Trip com for their quick and warm handling and remediation. I deeply appreciate it.

This time we stayed in a family quadruple room on the 9th floor, which had a wide view and was comfortable. The scenery during the day and at night is so beautiful🥰. For dinner, we ate at "Xiangxiang" on the second floor. 85% of the food was satisfactory; the fried food was dry and hard, and the shrimp, crab and sashimi were relatively fresh. Because our whole family does not drink, otherwise white wine, red wine and beer were provided on site, and everyone at the other tables drank happily. I felt really satisfied with this dinner. Even though it’s summer, the kids are still extremely happy when they go to the bath and play in the water.