Guest User
July 23, 2023
It's a very bad hot spring resort. When I entered the room, I felt quite hot. I thought maybe the air conditioner had just been turned on and I had to wait for a while. It was still very hot after 4-5 hours. We set the temperature to 21 degrees but it jumped back to 25 degrees. I asked the front desk to start. The counter staff still refused to admit that the air conditioner was broken and said that only our group of guests reported the air conditioner problem today. Later, they told us on the phone that when the shift was handed over, the previous shift staff said that the air conditioner in our room was broken. How could we sleep without air conditioning in this weather? The receptionist said that they could help us change rooms, but the room type was changed from the original 4-person room to a 2-person room (we were two people, but we are used to booking twin beds for more comfortable sleep). When we arrived in the 2-person room, the air conditioner was still not cold. We put in hot spring water. It would be better to sleep after taking a dip. But the water is warm? ? It was already 2:30 in the middle of the night. I was really tired, hot, and wanted to sleep. I was so devastated. What made us unhappy was why were rooms with broken air conditioners sold to guests? ? After asking the staff, the staff lied the first time. In the end, we decided to go home and stop staying. But I hope the person in charge can give an explanation. The counter said that he would inform the lady boss about the matter, but he did not have the authority to refund how much? I said yes, but we still didn't receive a call from the landlady the next afternoon. We were very helpless.
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