Starway Hotel（Yichang Wanda Square along the riverside road hotel）

The hotel is located at the tourist center, and parking is very convenient. The hotel front desk service is warm and the room is very clean. I boarded the boat at the tourist center the next day when I went to the Three Gorges Dam. There is a laundry room with complete facilities. I can have a buffet breakfast at 7 o'clock. It is worth recommending!

On the first day of check-in, I felt OK. After all, Huazhu would not be too bad. On the second day, my daughter found a big spider with long legs and was scared to tears. I found the front desk customer service. At first, the customer service attitude was not what the service industry should have. Did they plan to ignore it? Later, I found the housekeeping lady to deal with the spider. She did not tell me that it was done and did not apologize. I felt a little unbelievable. At least it is a chain hotel, and there should be basic training! How to deal with problems and communicate with guests. After I raised my voice, the front desk staff prepared to change rooms with me. However, there were too many things and it was not convenient to move them. No one moved them for us. There was only one front desk staff to help. I thought, forget it. If you help me move everything, I will choose to change rooms. Then I suggested that we compensate for breakfast. The front desk staff said that I could ask for anything. I thought that the hotel only compensated for breakfast, check-out fee, room change, and compensation. I am not a difficult person to talk to. This kind of thing cannot be 100% eliminated. I can only say that the hotel’s ability to handle things is too poor. Don’t think about cold treatment in today’s society. Internet information is very developed. Things can be big or small. Xiaobao was scared and cried, but it’s okay for the time being. If he was scared and stressed, or if there were other problems, he would be bitten? Judicial procedures are indispensable. Why can’t the hotel come up with a plan for the guests first, but the guests passively make requests. If you can’t do it if you put it forward, isn’t it redundant? The taste of breakfast is also much worse. What was unexpected was the service attitude, not the spider.