Guest User
January 28, 2024
Can a hotel be forced to sell or stay in? !
The family was really speechless! We booked a smart room, but the merchant didn’t tell us that only the top floor was a smart room. After entering the elevator, we found out it was on the top floor. I thought I’d forget it and pressed the 22nd floor button, but the elevator automatically stopped on the 18th floor (very scary, isn’t it?). I didn’t When I came out, there were many rooms. I searched around and found that I was on the wrong floor. Then I went to the 22nd floor and went to the microwave in the laundry room to heat up the meal I had brought (which was pretty good). When I got to the room, I found that it was a duplex and very short (pictured: I am 160cm tall and can touch the ceiling with just one hand). My husband (180) couldn’t straighten his back) so I wanted to change a room. The front desk said that I could only change to the 2nd floor and told me that the 2nd floor was noisier. I thought about it and just let it go, thinking that I could live in a makeshift room. After looking for a room for a long time, I was a little tired so I sat down at the end of the bed. My husband went to the bathroom to check and found that the shower head was broken and the water pressure was very low, which would affect washing. I called the front desk, and the front desk asked a chef to come in and take a look. The chef said at first glance that the bed was wrinkled and he couldn't change rooms (I also took pictures of the entrance and after I sat down, and they were not stained. There are indeed a few creases at the end of the bed. I stretched them with my hands to restore them.) Then they asked us to change the shower head. I said that my husband couldn’t straighten his back, so we should change to a regular room. I don’t live in a smart room anymore. After all, in the beginning The hotel did not say that the smart room is a duplex. At this time, the front desk changed its mind and said that the room could not be changed after half an hour. The master still insisted that the bed was wrinkled and he could not change the room, but could only change the shower. This hotel is so big on the 22nd floor and has a lot of rooms. We immediately found out the problem and called after we entered. It was a waste of time waiting for the chef to come. But the communication was fruitless. Anyway, the front desk just said, you can either check out, but your room fee will be deducted, or you can change the shower head, but you can't change rooms anyway. I don't think they have a specific official standard. Anyway, they won't allow you to change. If you don't feel comfortable, you have to stay with me. You can't refund, otherwise I will deduct your room fee and there is no need to discuss! I even doubt whether the smart room has a camera or something, and I won't let you change rooms when you see a couple checking in. The purpose of staying in a hotel is to be comfortable, so tormenting guests like this really affects their travel mood. I have traveled to many prefecture-level cities in Hubei, and I have never encountered such an outrageous situation when staying in a hotel. We didn't dare to touch any facilities when we stayed today, for fear that the sheets would be stained and wrinkled, or some facilities would be damaged, and my deposit would be deducted. In the middle of the night, I was woken up by several men outside the door talking very loudly. They talked for at least 20 minutes, and then I couldn't fall asleep. I never want to come to Yichang again! ! !
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