National by Stellar Hotels, Yerevan

I had a horrible experience at National Hotel and have never been treated with such disrespect, in my many decades of travel. I had a booking last week and arrived in the middle of the night, very tired and looking forward to a few hours of rest before a full work day. I had informed the hotel by email the day before of my late arrival. However when I checked in I learned that they CANCELLED my room booking! The only available rooms were a corner studio and a presidential suite, both of which had significantly higher rates than the one I booked. They refused to honor the rate I booked despite the fault lying with them. As it was the middle of the night I had no choice but to stay in one of the more expensive rooms, with the promise that the error would be sorted with the manager the next morning - since the night clerk had no power to make these decisions. Unfortunately the next morning I was only offered a small discount on the higher rate - still significantly higher than the rate I booked. The same clerk was at the desk and did not allow me to speak directly to the manager on the phone. I decided to check out and move to the Yerevan Place Hotel (highly recommended) at which point the National tried to claim that I owed an ADDITIONAL second night due to "late cancellation." I was shocked at the audacity and greed, and the fact that they were punishing me for THEIR mistake. I refused and paid the one night and gladly left. But I need to warn future travelers that this hotel does not care about customer service and does not only not correct their mistakes, but tries to make the client pay for them. They had no excuse to cancel my original reservation and nearly left a tired traveller stranded without accommodation. There are many excellent hotel options in Yerevan so avoid this one.

The tech music downstairs is so loud the last two days here, we can’t sleep. No ear plugs help snd the sound vibrates the bed. So disappointed in such a nice hotel and not to be warned this occurs every evening. Don’t stay here if you expect to sleep before midnight !

Wouldn’t rush back Would have expected more for a 5 star hotel ! We booked a suite which lived upto expectations However …. My main complaint…..was we arrived at approx 2-30 pm and completed credit card check and forms to fill and passport checks all done within a few minutes ,we were ready to get to our room ,but ….no …..check in ..we were told was 3 pm ,the girl said it’s too early yet …. We had to hang about the lobby till 2-58 Not impressed… Then the fight to get an elevator So there are only 2 and the cleaning and maintenance staff use them up and down to -3 it seems where they work from ,we were level 6 so ,there was just about every time a wait and share the elevator with cleaning staff (Remember this is supposed to be a 5 star hotel !) Generally good room apart from getting bitten by mosquitoes in our first night ,clean and well prepared. Second night there was some sort of party going on in room close by at approximately 3am Had to call reception and ask if security could sort this out ,think they did as noise went and eventually we could get back to sleep

never book this hotel, this is not a hotel, but a complete disappointment, I booked the hotel 4 months in advance, the day before my arrival the reservation was canceled for no reason, they called me from the hotel and said the transfer was booked, the room is waiting, don’t worry.. upon arrival in Yerevan . I called the hotel to ask where my transfer was, they told me that my reservation was canceled and the reason is unknown, but I have a transfer for my money!!! I urgently had to look for another hotel!! They called me back and said that there was a hotel somewhere and they could accommodate me there!!! I am a traveler who has visited more than 86 countries and this is the first time I have encountered such a pigish attitude!!! We will write a claim with lawyers