Guest User
February 27, 2023
We stayed at Tuna Thermal Hotel for 4 nights and 5 days, all inclusive. There is no system in the hotel, the service is zero. The reception was very indifferent and disrespectful, they moved on to another customer before our transactions were completed. They don't serve lunch at the entrance, they say it at the exit; Check-out time is 11, dinner time is 12:30, you have to wait 1.5 hours, they did this on purpose, most of them leave the hotel without eating. (they provide lunch for an entrance fee). The rooms are large and comfortable with a pool, the heating is good, but the cleanliness is not sufficient (dust, calcification, mlz left in the cupboard from another customer). When making the reservation, they said there was water, tea and coffee set in the room, but when we arrived there was nothing in the room. We wanted to wait until the evening. They do not give cups, they left two cardboard cups each, tea, coffee (once only; given only at the entrance, no later) and a 1.5L bottle of water. 2 glasses for a family of 4, funny, you can't even drink water. You have to go to the restaurant early otherwise there will be no room left. breakfast was good, food was ok; Appetizers and salads were mostly sour; The drinks are not good, very diluted. I wish we had only taken the room, our money would not have been wasted.
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