Marina Palace

Marina Palace Reviews

Marina Palace

B.P299, Rue la Marina, Yasmine Hammamet, Sousse, 8050, TunisiaView Hotel Details
Marina Palace
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1 night

Marina Palace Guest Reviews

2.9/5
54 review
Verified reviews
Location2.9
Amenities2.9
Service2.9
Cleanliness2.9
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All reviews(54)
Positive reviews(8)
Reviews with photos/video(5)
Negative reviews(19)
Omar Bouteldja
Standard Double or Twin Room
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Very good hotel
zeineb abidi
Triple Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 21, 2024
good for families
Tessy
Double Room
Stayed in Nov 2023
Couples
2 review
4.7/5
Amazing
Posted on Jan 12, 2024
Good hotel Professional housekeepers
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Raiis D
Stayed in Aug 2024
Couples
1.0/5
Posted on Aug 29, 2024
i run away from this bad place, this is the worst hotel experience you can habe , very bad services , bad rooms, very rude people especiallty the guy on the reception, medium food not delicious, only the location near marina, not worth its money
Response from Property: We’re sorry to hear that your experience didn’t meet your expectations. We strive to provide quality service and comfortable rooms, so your feedback is important to us. We will pass your comments on to the relevant team to help prevent similar issues in the future. Thank you for taking the time to share your thoughts.
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Lovely I
Stayed in Oct 2024
Couples
1.0/5
Posted on Oct 5, 2024
The most terrifying & terrible hospitality, arrived with my husband after a long flight but the receptionists both were very rude and unprofessional, they deliberately downgraded our room , we booked double bed , we were offered single then they gave us silly excuses, that’s what we have and you can go complain to the ministry of tourism. I’d cancel if I didn’t pay online. They never smile to customers or even treat them with kindness , no wifi , no AC in the room… I’ll NEVER come back again.
Response from Property: Thank you for sharing your experience. We genuinely regret to hear that your stay did not meet your expectations and that our reception team did not provide the warm welcome we strive for. We take your feedback seriously, and we will address the issues you mentioned with our staff to ensure a more positive experience for future guests. Your comments about room assignments and amenities are important to us, and we are committed to improving our services. We hope that despite these challenges, you were able to find some aspects of your stay enjoyable. If you ever consider staying with us again, please reach out directly, and we would love the opportunity to provide you with a much better experience.
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Samir A
Stayed in Oct 2024
Couples
1.0/5
Posted on Oct 5, 2024
Had a very bad experience with both receptionists upon our arrival at hotel. They don’t know how to talk with guests and were very unwelcoming. Our reservation was fully paid for the selected room category and they deliberately tried to downgrade our room with silly excuses. After challenges eventually they gave us the room we supposed to get. The hotel should provide some trainings to its staff on how to deal with guests.
Response from Property: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your arrival did not meet your expectations. Your satisfaction is very important to us, and we take your comments seriously. We will be sure to share your observations regarding the reception staff with our team to ensure that we continue to improve and provide a warm welcome to all our guests. We hope that despite this initial issue, you were able to enjoy your stay and the amenities our hotel offers. Please feel free to reach out directly for any future reservations, and we will do our best to ensure a seamless experience.
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Tunisian T
Stayed in Jun 2024
Family
1.0/5
Posted on Jun 23, 2024
Never seen an awfull hotel like this in my life.. dirty rooms insects bad smell of carpets always making noise TV is not working ... same food everyday .. the receptionist is always mad even the security guy Infront of the front door is always mad .. this is scam am not going to mention the pool very dirty and they don't have where to sit on the beach they tried to scam me .. please keep your money and don't go to this horrible place I do have videos and pictures . Save your money and go somewhere else . Be aware of what you saw here it's totally different .
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Guest User
Stayed in May 2024
Other
5.0/5
Outstanding
Posted on May 14, 2024
The reception staff were really really nice. The food was excellent and had a great variety at all point of the day! The dessert was v good. The entertainment was also very good. Would recommended for family’s and couples. Would come again! Overall extremely very good . Definitely 5*
Guest User
Stayed in May 2023
Other
2.0/5
Posted on May 10, 2023
A somehow bad experience with the reception desk stuff The chefs , the plomber and the cleaning staff were very nice and helpful Almost there is no coffees or disco or any type of pool bars they’re all closed The food ain’t good ( I found I dead fly in the salad ) There was some poop on the wall of the toilet of our chamber …:
Response from Property: Dear Rahma Welcome to Marina Palace First and foremost, thank you for taking the time to share your feedback with us on ***********. Given the observations reported, we would prefer to learn about them during your stay in order to deal with them in the best possible way and to proceed immediately, if necessary, for your total satisfaction. We would like to thank you once again for choosing our establishment and will be pleased to welcome you among us and consider yourselves among our repeat guests.
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Guest User
Stayed in May 2022
Solo travelers
1.0/5
Posted on May 22, 2022
It’s the most disgusting place where I have been! The personality is very bad, they lying to you about the price, they don’t speak English, there is no good food, no animation, the rooms are very bad, everything is s very dirty!!! Don’t visit this hotel!
Belgacem a
Stayed in May 2024
Solo travelers
5.0/5
Outstanding
Posted on May 5, 2024
I had a lovely stay at this quiet host, magnificent swimming pool view, the spa also top, all the staff smiling, thank you for all the staff, bar, restaurant, entertainment, really top hotel and it's sure that it's not the last time I will come back soon thank you
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Response from Property: Merci beaucoup pour votre aimable retour ! Nous sommes ravis de savoir que vous avez passé un agréable séjour chez nous et que vous avez apprécié la vue magnifique sur la piscine, le spa, ainsi que le sourire de tout notre personnel. Un grand merci de la part des équipes du bar, du restaurant et de l’animation. Votre commentaire nous touche beaucoup et nous sommes impatients de vous accueillir à nouveau très bientôt. À très vite !
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Guest User
Stayed in Aug 2023
Other
1.0/5
Posted on Aug 16, 2023
I had booked 2 nights with my for 2 adults and 2 children from 01/08/20123 to 03/08/23. It was the most horrible night for me and my family. The degraded room, On the ground floor the window does not close, the sink blocked, we received only one towel, a roll of dirty graying toilet paper, the very dirty carpet impossible to walk barefoot, the old dirty furniture, the dirty windows, no fridge, only one night light that works. I won't tell you about the cushions and the sheets. The uncomfortable mattress. The trash can under the beds. What can I say, go on your way because I requested the cancellation of the second night which was very difficult or the travel agency intervened so that the hotel reimbursed me. The hotel doesn't even deserve one star 🌟
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6/8
Response from Property: We are sincerely sorry to learn that your stay at the Marina Palace Hotel did not meet your expectations. Your experience does not reflect our usual standards of quality and service. Your comments are important to us and will be taken into account to improve our services. We regret the inconvenience you experienced and hope to have the opportunity to regain your trust in the future.
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Guest User
Stayed in Jun 2023
Other
1.0/5
Posted on Jun 30, 2023
All Very dirty Equipment 0 Lack of towel Lack of trash can in the toilet Dirty toilet Unventilated room Bad Positioning of bed in relation to the air conditioner No television channel even after 3 complaints to the staff and no one comes to pay... 0 quality of meals 0 choice also You have to double check how to get 4*....
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Response from Property: We are very sorry to learn that your experience with us did not meet your expectations. We take your feedback very seriously and sincerely apologize for any inconvenience you may have experienced. Your feedback helps us identify areas where we need to improve. We will take immediate action to resolve these issues and ensure a better experience for our customers. We hope to have the chance to welcome you again and offer you a more pleasant stay in the future.
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Med A
Stayed in Sep 2023
Family
1.0/5
Posted on Sep 5, 2023
No entertainment Problem with the bathroom and toilet Noise 24 hours a day Very slow service Except kind cleaning lady It's a modern prison One or two stars maximum Really I was shocked it's the first time in Hammamet like that
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Response from Property: Nous sommes désolés d'apprendre que votre séjour au Marina Palace n'a pas été à la hauteur de vos attentes. Nous prenons toutes les critiques au sérieux et nous nous efforçons constamment de nous améliorer. Vos commentaires seront pris en compte pour améliorer nos services. Nous espérons avoir la chance de vous accueillir à nouveau dans le futur pour vous montrer nos progrès.
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Mannou I
Stayed in Aug 2023
Solo travelers
1.0/5
Posted on Aug 23, 2023
Small hotel without beach with a small swimming pool not clean no entertainment you eat you sleep. Room with unpleasant view, room with swimming pool view, you have to give money under the table to the guy at the reception, no hose to wash it in the toilet!!! You need to take a bottle with you. Zero food, no variety, not good and you have to wait in line, you have nothing to drink except coffee or soft drinks which are always open so no gas, plus not cold, not even short of staff only one host really a shame for Tunisian hotels
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Response from Property: Nous sommes sincèrement désolés d'apprendre que votre séjour à l'Hôtel Marina Palace ne vous a pas satisfait. Votre avis est précieux, et nous prenons vos commentaires au sérieux. Nous nous excusons pour les désagréments que vous avez rencontrés et prenons des mesures pour améliorer nos services. Votre confort est notre priorité, et nous espérons avoir l'opportunité de vous accueillir à nouveau pour une expérience plus positive.
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