Verified traveler
March 31, 2024
We stayed overnight on a Saturday night, got in late and were severely lacking on sleep. Tell me WHY in their right mind, the hotel thought it was a professional idea to have people doing construction in the room above us on a sunday morning before 8am?! We called the front desk and asked for a late checkout due to the 'construction work coming from the unit above us'. The girl at the front desk who answered the phone laughed, whispered to the person next to her, laughed again, and then tells us we have pne extra hour. The customer service experience has definitely been impacted since all of the og staff have left