Guest User
May 8, 2023
I came to Yanji for a May Day trip. I placed an order on the platform on April 23. When I saw that there was only one ordinary double bed room left, I quickly booked it. After booking, I called the merchant to ask if I could take a shower and whether there was an independent bathroom. The merchant said yes.
But we drove more than 600 kilometers to the local area and found that there was only one bed in the room and nothing else. They cheated tourists just to make money? The merchant actually explained that I didn’t say which room it was when I called. When I booked it, there was only one room left. Don’t you know which rooms are left in your own room? And as a merchant, do you have an obligation to tell me which room has an independent bathroom and which doesn’t? And this hotel is not in the store, but took us a distance to a residential building. The safety and environment can be imagined. The merchant did not mark these contents in the room prediction. How many people have you cheated? How many people found out that this is the environment after arriving?
Since the cancellation time had passed, we negotiated with the merchant to check out early and refund the room fee for the second day (240 per night). I took the room fee for the first day as a lesson, but the merchant's attitude was very bad. He said it had nothing to do with him and said he would not refund anything. I wanted to say that if this was all my responsibility, if I knew that your room was in this situation before I came, I would not ask you for a penny. As a merchant, don't you want to take responsibility? Just cheating and cheating people? Why didn't you tell me when I called you? Friends who come to Yanji for tourism must take a good look at the reviews on Dianping.com. His family is really bad. Whether it is facilities, hygiene, environment or service, if you can mark the situation of your room and let customers know the characteristics of the room type, isn't it good? But then again, aren't these all your obligations as a merchant? To be honest, the other merchants we met in Yanji are very good, enthusiastic and kind, but like your family, it really tarnishes the city of Yanji!
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