DG-Oasis
February 28, 2025
Arrived at the hotel and found out I had chosen the wrong date. If the front desk asks you to check out on the platform, you will be given the price on the platform. The hotel room options include exquisite king-size room and superior king-size room. I chose a superior king-size room, the price was more than twenty yuan different. Then the front desk gave me a sophisticated king-size room at the price of a superior king-size room, and I foolishly thanked her. Then two days later, I chose a cheaper sophisticated king-size room on the platform, and the woman at the front desk said that I was staying in a superior king-size room, but I chose a sophisticated king-size room, so she asked me to change rooms. I asked her how much it would cost to upgrade because it was too troublesome. She told me to cancel it on the platform and she would give me the previous price, so I did so. Two days later, I carefully checked on Ctrip and found that the room I stayed in was the same as the exquisite king-size room. I went down to ask the front desk and she replied that the difference between the exquisite room and the superior room is the difference between a shady bed and a light bed. Hey~ I think this answer is really creative. If you spend more time treating your customers truly well, without cheating or playing word games, you will run your hotel better. Finally, I complained to the platform and asked them to refund the so-called price difference of 144 yuan. I can refuse this little money, but I hope you don't treat customers as xx.
PS: When I complained to the platform, I went downstairs and told the front desk first. Then they felt guilty and reduced the superior king-size room. Hey, can you see the difference?
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