Anonymous User
June 8, 2024
I am a long-time member of Ctrip. After so many years of experience in staying in so many hotels, I have never written a negative review, but I really can’t stand this one! Please be sure to avoid pitfalls before coming! ! ! I initially chose this newly opened hotel after seeing good reviews and photos, but I have to say BUT! The services and facilities really need to be improved! Because we booked the room very early in advance, we were actually given a room with oversized pillars when we arrived. It took up a lot of space (pictured) and was very depressing. Then I immediately called to ask for a room change. The girl at the front desk said that there was no room! Well, I won’t change it, but when I was taking a shower at night, I suddenly ran out of hot water in the middle of the shower. I had only seen this in the comment section before, but I didn’t expect that a newly opened hotel like this would have such a problem! I called the front desk and asked to see how to deal with it. After a while, they told me to change the room so that I could take a shower. Here comes the important point! ! ! The room that can be changed is the room opposite. I asked why it was said that the room was full when I first checked in, but now there is an empty room opposite. The front desk said that I booked it in the afternoon and then canceled it, so I had it. I was surprised that it was not the peak holiday period. How come the room is full! The little girl's words make people feel that there is no sense of trust, and there is nothing to appease the customer's awareness after two major mistakes. It can be said that the service awareness is the worst I have encountered in so many years of staying in a hotel. Hope to improve in the future! ! ! Moreover, this hotel is in an alley, surrounded by strange massage parlors. The location is not good! When I was walking around in the evening, I noticed that there was an Orange Hotel on the street not far away. If I had known about it, I would have booked an Orange Hotel!
Original TextTranslation provided by Google