Guest User
October 26, 2024
When I placed the order, I booked the courtyard in Building 8 and the family in Building 11. The prices were quite different. After reading the guide, everyone said that Building 11 was not bad, so I decided not to stay in the courtyard in Building 8. I called the front desk to ask about the location of the family room in Building 11. She only said it faced north, and then asked the person who made the reservation for details. I was confused. Isn't the front desk there to answer questions? Yesterday when I checked in, they didn't tell me that it faced the street. It was so noisy all night that I couldn't sleep well! The air conditioner is also loud, and the cars on the street are noisy even with the windows closed! We have a baby, so the family room is not suitable at all, and the front desk didn’t even remind us! I didn’t see the yogurt, bath balls, and fruits mentioned in the reviews. These photos may have been taken by people who visited the store! As a tourist, I didn’t realize how good the service was. The waiters didn’t explain anything to you, didn’t ask you what you needed, and didn’t even say hello to you. I’ve been to so many five-star hotels with my children. First of all, This is the first time I've encountered service quality like this. The only thing I feel
The highlights are the train driver and the security guard at the door, who are enthusiastic and take the initiative to introduce the hotel's features. The rest is that the hotel's scenery is beautiful, and the rest of the services cannot be found to be highlights. Maybe the service quality in the other buildings is high, but I can't find the highlight in Building 11.
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