Guest User
August 4, 2024
Dirty rolls and combs from the previous guest were behind the mirror, the sofa was super dirty and the floor was stained. In the spirit of making do with 140 yuan, I decided to forget it. After putting things away, we went out and went back to the hotel to rest at night. Suddenly we found that there was no wifi and the lights on the computer box were not on. We even had wifi in other rooms (the speed of the network was extremely slow) and we thought we should forget it and endure it. Then we took a shower, but the shower head was broken and we couldn't take a shower (there were so many problems in the room). So we went downstairs to change rooms, but we couldn't change to the same type and they said the room was full, so we were asked to go to another room. A room with a different layout on the first floor (I am not satisfied. I first came to Yangzhou as the victim to do business and was busy all night. Sleeping delayed me for such a long time and the room size became smaller.) After refusing to change this room, the front desk was not willing to upgrade it for free. (I think the service of the lady at the front desk is very poor. I couldn’t wash the facilities when I took a shower. Can’t I upgrade if there is no room of the same type? I had to struggle with what she said was a reasonable room with the same price. I was just not satisfied with that room and couldn’t accept it. Then he didn't check out and said he had checked in) In the end, we had a stalemate with the front desk at around 11 o'clock in the evening. After communicating with Ctrip, we paid the price difference ourselves to upgrade the room. The hotel was so rubbish that we changed the room for the second time. There is a problem! ! The hair dryer in the upgraded room shut off after 15 seconds. I blew my hair three times and had to wait for the hair dryer to turn on again. Once every 5 minutes, and then the air conditioner in the upgraded parent-child room was noisy at more than 50 decibels (but I didn’t want to bother anymore, so I thought about complaining on multiple platforms tomorrow). Finally, I was so tired that I wanted to take a shower quickly, and I had half of the shower gel and shampoo. The liquid was empty. I called and told them that I was halfway through the shower. I had to wait for almost 40 minutes to get a shower gel. Fortunately, I brought a small amount of shower gel for me to use at that time, so I washed the whole thing out first. The hotel makes me feel really angry. No matter how cheap it is, you can’t fool people like this, okay? Which front desk lady looks like she just woke up and has an impatient expression on her face during the whole communication? The process was as if I was disturbing his sleep. He had to call the front desk nearly ten times in one night because of too many problems. As consumers, we had to go back and forth twice. . I have never stayed in a hotel with such a bad attitude and unwillingness to communicate and solve the problem of facilities. The bathing facilities in Wenchangge are not broken in a small hotel that costs tens of dollars. If the room is not ready, why don’t you let others use it?
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