Banyan Tree Yangshuo

Banyan was a beautiful stay for our family- everything was superbly clean and staff members were impeccably professional, polite, and kind.  My daughters enjoyed the animal feeding sessions, as well as fishing and leaf painting.  Jennie in the restaurant was lovely in assisting us at the restaurant, and definitely a WOW level of service.  The chef at breakfasts went out of his way to make sure our culinary needs were met, and even personally prepared a dish that we mentioned.  Steven and Moore gave great professional service as well, often handling our wine, desserts, and various other special requests.  We enjoyed the bamboo raft that came as part of Villa package, and also a photographer for an hour, although we did pay out of pocket for more ornate costume selection and makeup, as well as purchasing for more than 5 photos allotted with the package. But we’re happy to do so! I do wish the pool had longer opening hours, as the kiddos loved splashing and wanted an evening swim as well. Would also be nice to have more cool down activities for kiddos during the very hot early afternoon hours.  To end, staff went above and beyond in making sure my daughter had a special celebration and perks for her birthday, thanks to our representatives and Danny! They were super patient and thoughtful.

Pros: Room is comfortable, hotel surrounding is very nice & peaceful, love the breakfast & lunch in the restaurant. Cons: Check in & check out process is chaotic, staff have very limited English. Location is far from everywhere & the add on activities in the hotel are quite pricey

Very good service, a bit far from city centre, staff very friendly