해피한 모모
October 22, 2023
I was going to stay at Sono right next door, but it was already fully booked for that date, so I had no choice but to book here.
It's a hotel in name only, but I think the front desk needs some improvement.
I arrived a little after 5 o'clock on the day and was waiting for check-in, but a staff member who wasn't even wearing a uniform was walking around the front desk and didn't give any explanations and just kept yelling at me to wait. It's not like a flea market and it's so chaotic, and since it's so crowded, they didn't even explain to me to wait, let alone threaten me, but they kept yelling at me to wait in order because they knew everything and not cut in line!!! And there were a lot of customers at the front desk, and since it was a weekend afternoon, they should've come out earlier to help, but there was only one male staff member who was stubbornly handling things...
Haa... .. I don't know if he's the real manager, but please improve the hotel service!!
And it was way past check-in time, but since it has central heating and it takes a while for the room to heat up, you should have turned on the heating in advance or asked if you could turn it on when you checked in. When I checked in, the weather was close to 0 degrees, so the floor was as cold as ice, and when I asked the front desk, they only turned on the heating, and it took about 2 hours for it to warm up.
I have land in Yangpyeong, so I don't have many options, so I come here and stay sometimes, but I hope you either change the name to "hotel" or improve the service to match the level of a "hotel"!!
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