Crowne Plaza Hailing Island Reviews
Crowne Plaza Hailing Island
Crowne Plaza Hotel, N Area Ten-miles Silver Beach, Hailing Island, Jiangcheng District, Yangjiang, Guangdong, 529536, ChinaView Hotel Details
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Crowne Plaza Hailing Island Guest Reviews
4.5/5
Good
3966 review
Verified reviewsLocation4.6
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(3966)
Positive reviews(3789)
Reviews with photos/video(1736)
Nice sea view(282)
Friendly front desk staff(255)
Delicious breakfast(210)
Perfect for kids(137)
Close to amusement park(129)
Has play area for children(119)
Great swimming pool(116)
Negative reviews(177)
Florence
Superior Sea-view Twin Room
Stayed in Jul 2024
Family
2 review
Posted on Jul 16, 2024
The hotel is quite old. The outdoor swimming pool jet isn't working. Our room's desk lamp is not functioning, but the hotel did not compensate for it.
NIMA101
Superior Sea-view Queen Room
Stayed in Nov 2023
Couples
4 review
Outstanding
Posted on Nov 5, 2023
My stay at this hotel was truly exceptional. The atmosphere was unmatched, the staff were wonderful, and the sea view was unforgettable. I couldn't have asked for a better holiday experience, and I can't wait to return to this paradise again soon. I highly recommend this hotel to anyone looking for a luxurious and tranquil beachside escape.
Response from Property: I can get your positive evaluation. At this moment, I gain a full sense of happiness. Thank you for being the most dazzling star in my ordinary years.
Guest User
Superior Garden View Twin Room
Stayed in Mar 2024
Family
5 review
Outstanding
Posted on Apr 2, 2024
Careful, during "low" season (up to May):
- outside swimming pool does not open,
- only 1 restaurant is opened (Chinese),
We had no chance also with sea water: filthy and many huge jellyfish. The sand is beautiful and beach is cleaned up. Unfortunately, the "private" fireworks sent in the sky at dawn leave great number of boxes and glass bottles on the sand for the next day.
WongSF
Superior Garden View King Room
Stayed in Apr 2024
Family
5 review
Very Good
Posted on Apr 14, 2024
Private beach, lots of activities. Good location close to restaurants and museum.
anminu
Superior Sea-view Twin Room
Stayed in Nov 2023
Family
5 review
Outstanding
Posted on Nov 5, 2023
My family had a short getaway this weekend staying 2 nights in the Crown hotel, and it was absolutely perfect! Hotel itself is quite classic but the staffs are very bright and friendly. Our room unfortunately had a problem in the first night and I couldn’t sleep well. The next morning “Leo” responded to my complain immediately and gave another room,
and it was not the end. He took attention to us and had us feel really cared for. Thanks for your caring and even the gift for my little daughter! And we were provided late checkout service so could enjoy the beautiful beach just in front of the hotel fully even on the leaving day!! (Thanks Yoyo for that!) It was my best short weekend trip in the last 12 months I trust. Maybe it’s because it’s not a peek season, but anyway my family decided to come to Crwon Hailingdao as often as we could!!
Anonymous User
Superior Sea-view Queen Room
Stayed in Aug 2023
Couples
38 review
Outstanding
Posted on Aug 8, 2023
尊享室内乐境儿童亲子项目及设施:ok
萌宠乐园:ok
服务：ok
Response from Property: May your life be filled with happiness, joy, and endless years of joy! Come visit Crown Butler often when you have time.
Chantal Marie
Superior Garden View King Room
Stayed in Oct 2022
Couples
4 review
Outstanding
Posted on Dec 2, 2022
We had a great time, the room was very spacious and clean, the hotel stuff was very friendly and accommodating; Our room has a beautiful view in the day and night.
The buffet breakfast was very luxurious and had many options both western and Chinese. Outside the hotel there was many attractions, we chose to go fishing and actually caught one fish. overall the trip was very peaceful and relaxing.
Response from Property: Crowne Plaza Hailing Island Thank you for your stay! We will always aim to create the best guest satisfaction and welcome you to stay again.
Jonazo
Superior Sea-view Queen Room
Stayed in Sep 2022
Couples
32 review
Great
Posted on Sep 23, 2022
The hotel is right on the beach although it’s not a swimming beach, swimming pool was lovely but dirty, staff were super friendly and helpful, hotel’s buffet was disappointing for a crowne plaza, no western restaurant around, a Chinese seafood street is a 15 mins walk from the hotel, area is calm and peaceful, family friendly.
Response from Property: Dear guests, thank you for choosing Crowne Plaza Hailing Island. We are pleased to know that you are satisfied with the hospitality of our front desk staff, which is the greatest pride of our staff. In addition, regarding the issues you mentioned about pool hygiene and buffet production, we appreciate your pointing out the areas where our service is inadequate. We will share this information with our team so that we can make improvements to our service. We sincerely look forward to welcoming you to our hotel again in the future, so that we can serve you better. General Manager: Doria Wang
romain
Superior Garden-view Room
Stayed in Aug 2022
Family
5 review
Amazing
Posted on Sep 17, 2022
the hotel complex is really good for kids, they have many different area and activities so kids never get bored.
all in walking range. even have afternoon foam-pool party for them.
food buffet is good and many choices.
room was great, spacious with two sides windows and bath.
only inconvenient is the access to private beach but cannot go in water ot swim! why come in hotel in seafront with beach if cannot enjoy it?
6/7
Response from Property: Dear guests, first of all, thank you for choosing to stay at Crowne Plaza Hailing Island and sharing your experience with us. Since the arrival of Crowne Plaza Hailing Island in the summer of 2013, which enjoys the reputation of "Oriental Hawaii", Crowne Plaza Hailing Island has been able to continuously improve and update the hotel's facilities and facilities to bring guests a more perfect stay experience. From your feedback, we are very honored to know that the breakfast was satisfied with you. For safety reasons, the hotel suggests that guests do not go to the sea to play, you can choose to walk and play on the beach; The charging items of the beach are not set up by the hotel. If the guests have needs, they can choose by themselves. Looking forward to bringing you more wonderful time again. General Manager: Doria Wang
Ferass
Deluxe Sea-view Double Room
Stayed in Oct 2022
Family
37 review
Outstanding
Posted on Oct 10, 2022
Nice and good service
I like it
HYEHYUN
Superior Sea-view Twin Room
Stayed in Dec 2023
Couples
2 review
Outstanding
Posted on Dec 7, 2023
Very good. Very kind
Skeeter
Superior Garden View King Room
Stayed in Aug 2022
Couples
18 review
Very Good
Posted on Aug 26, 2022
The service was good during our stay. We could check in early and were upgraded to a seaview room (no additional cost) which had a great view! Staff at front desk was very helpful, english no problem. Because the price per night is a lot in comparison with the other hotels on this island I expected a perfect state, but in general the hotel looked a bit old and in need of a good freshen up. Some facilities were less then you expect for this price; outside pool area not so well maintained. Worth to mention is that the hot spring is not open during summer. ‘Too hot’. The beach in front of the hotel grounds is a public beach. Breakfast was ok. I can recommend to take the buffet dinner (scan to wechat get a little discount), very nice seafood choices! We liked our stay! Typhoon winds and thunder did not ruin our days here.
Response from Property: Dear guests, thank you very much for choosing Crowne Plaza Hailing Island. Our hotel is widely favored by our guests for its friendly hospitality, and we are honored to receive your recognition of our staff and services. Your recognition is our motivation for continuous optimization and improvement. We are looking forward to your stay with your family again. General Manager: Aaron Chen
Baladeluosuxun
Superior Sea-view Twin Room
Stayed in Apr 2024
Travel with friends
2 review
Outstanding
Posted on Apr 15, 2024
Very good
Aaron
Superior Garden-view Room
Stayed in Jan 2022
Couples
12 review
Very Good
Posted on Jan 4, 2022
Great location! The grounds are little run down. The pool wasn’t open. However the hot tubs were amazing, since it got pretty cool in the evenings. The hotel seemed pretty quiet and we got a room without a sea view. The front desk agent did offer us a sea view for 300 rmb more, but would have been nice if he would have just given it to us. If he did we would have stayed another night for sure. So we went to a hotel just down the beach, the Wyndham, for the next night
And got a beautiful sea view for half the price. Great breakfast! Lots of western choices! Dinner was okay!
Response from Property: Dear guests, thank you for your love of Crowne Plaza Hailing Island. I am glad to know that you have enjoyed your stay here. The western restaurant of the hotel in addition to launching delicious buffet breakfast features, but also according to the taste of the guests continue to innovate and enrich the variety of dishes, to greet your arrival of a more diversified food experience, moonlight western restaurant invites you to enjoy all kinds of seafood, will be able to realize your wish of seafood buffet dinner. In addition, the hotel tianhai Hot Spring has a tropical garden style, with 9 SPA massage hot springs of different sizes, which can help relieve back fatigue, neck pain, stiff pillow, shoulder acid, waist and leg tension and other symptoms, accelerate human metabolism, achieve beauty care, improve immunity and other effects. Look forward to your visit again, experience more surprises! General Manager: Sandra Chen
Hisham Ali
Sea-view Studio Suite
Stayed in Jun 2022
Couples
3 review
Posted on Jun 30, 2022
The front desk told me hotel offer me free dinner without asking her , I went second night to get it , they refused to serve and they said she don’t know English,
They didn’t clean the room for 2 days
It was first time and last time to visit this place , never wish to see them again ,
I always stay at crown hotel on my traveling, this is by far the worst crown hotel branch. ,
Response from Property: Dear Guest,Thank you for sharing the experience of your stay at Crowne Plaza Hailing Island .Feedback like yours is very valuable to us and enables us tomonitor our standards, which on this occasion regretfully hasfailed to meet your expectations.We look forward to welcoming you back to our hotel again. Thank you! GM: Aaron Chen