Novotel Yanbu

Golam in Reception was Excellent Stay was pleasant. Breakfast was okay. Drinking water supply to room was not sufficient. Hot water in toilet was not hot enough. No complimentary fruit basket was provided. No complimentary pickup drop service to Airport.

My experience was very disappointing! Service desk / Reception is very unprofessional - from my point of view. I was not granted any of the benefits been a ACCOR group member with high ranking status. Most of the benefits - they been completely unaware of.

I personally do appreciate the Services & hospitality of Mr. Golam & Ms. Jawaher Novatel staff members as both are very Professional and Sooper supportive in timely manner whenever you concern and seeking help during stay. Novatel have the best team in Yanbu branch.

First, the positive: The hotel is well located near a beach and is well established in Yanbu. Free parking for those driving. Setup of hotel is as expected for a 4-star, and the breakfast is good. Unfortunately I had a nightmare experience. At 4am I heard loud vacuuming outside the room door, followed by doors opening and closing. After 15 minutes I managed to fall asleep again. Then at 4:30 I heard my door open! I called out to ask who it is, no reply! I went to check and it was a housekeeping staff standing there. He apologized and kept standing there! I had to almost force him out of the room and finally got back to sleep. Also multiple other physical issues with the hotel- very old and not maintained (curtains, cabinet in room, terrible smell in spa, etc) I informed the front desk staff upon checkout, he just laughed and said somebody would contact me. I haven't heard anything yet after 10 days.

Great experience staying at the Novetel. Quiet area although it is across the Corniche. Clean rooms. Great room service. Breakfast is various, and it is delicious. Great staff at the breakfast area. Great staff at the reception. Not only customer service is upnotch, but they also try so hard to make customers satisfied. Thanks to everyone at the Novetel for their hospitality. Special thanks to Mohammed and Alia for their support during my stay. Keep it up!

Coos The hotel is beautiful, quiet, and clean. The staff's service is excellent. Its location is on the corniche in the city of Yanbu. I recommend it for staying in Yanbu. Special thanks to the receptionist Mohamed Oday for his dedication and support .