Shigakogen Prince Hotel

The room was small for the price And the furniture is old. There was no snow which affected feeling otherwise it should feel much better

I stayed at Prince Hotel at Shigakogen in March 2024. Most of the hotel staff were very friendly and helpful. But there was one front desk female staff called A. Fushimi (伏見) who was very rude to me when I requested her for help to change a restaurant reservation. I made a reservation at a restaurant for 4 people and wanted to change it to 5 people. As I do not speak Japanese, I politely asked this staff A. Fushimi to help me call the restaurant and inform them of the change. Fushimi told me there is no need to make reservations at that restaurant (which was wrong as the restaurant staff told us that reservation was required). I told her we already made a reservation and just want her to help change the number of people from 4 to 5. She refused o help and told me to call the restaurant myself. I asked her if I could use the phone, she told me to use the phone in my room. And Fushimi was not busy at all (no other customer around at the time). Throughout the whole conversation, I had been polite as I know Japanese people are very polite and gentle. However, Fushimi was very rude which was very surprising to me considering Japanese culture. It seems to me perhaps she dislikes English speakers. Below is a photo of this female staff A. Fushimi (伏見). If you are English speaking and need help at the front desk, do try to avoid her. Other staff are very friendly.