Shiga Palace Hotel

The food was really bad. The hotel's ski equipment was too bad. There were very few snowboards. The shoes were all soft and more comfortable than my own shoes. I couldn't ski at all.

The price/performance ratio is very good and the area is large enough

This time, a double booking occurred due to a mistake by the hotel, and an alternative hotel was arranged by the hotel itself. The alternative hotel was of a reasonable level of service, but the problem was the travel agency's response. I was explained the situation over the phone, but I felt uncomfortable with the fact that they insisted that it was basically the hotel's problem. In the end, the only information about the alternative hotel was a phone-based exchange, and there was no written or email record, so I had to check directly with the alternative hotel to see if the reservation had been made. The contract is ultimately with the travel agency, so even if it was an error on the part of the hotel they were handling, shouldn't they take responsibility and respond after the fact? *The following "service" ratings are given as ratings for the travel agency. All other ratings are for the alternative hotel. Therefore, if a review is inappropriate, it does not need to be posted.