Yamagata Zao onsen Hotels

There was a problem when reserving the shuttle bus. The hotel required that the shuttle bus be reserved three days in advance, but the hotel must be notified through the form on the official website. Two of the two items in the form were to fill in the phone number and hiragana. Hiragana can also be found on the Internet. I tried filling in my home phone number, but it didn't pass the check on the form, so the notification couldn't be sent. The online voice call using Trip.com only has Japanese phone recording, so it must have been after office hours. I once asked Trip.com customer service to help contact the hotel and asked for a real reservation or email address, but the reservation was rejected and the email was not responded to. The whole process gave the impression that the hotel did not want guests to successfully reserve a shuttle bus. I hope the hotel can improve this. The name always has the word ”international” in it, so I hope the service can also connect to international customers.

Great Ryokan and food. Thoroughly enjoyed our stay at this place. From the outside it didn’t look like a hotel for tourists but we’re pleasantly surprised after we stepped inside. It’s a beautiful Ryokan and probably the best in the area. Only complaint is there’s nothing much else around. Most of the restaurants are closed for business and not many shops around as well.

The staff were very kind, and although our itinerary required frequent transportation, they were happy to provide pick-up and drop-off services many times. They also booked the tickets for the Zao Mountain cable car on our behalf, and also booked the return tickets online for us. Upon departure, a dedicated staff member accompanied us to the station and communicated with the station service center staff in Japanese. They provided delicious breakfast and dinner, and also had a dedicated translator to help us communicate with them. There were so many elaborate and lovely decorations in the hot spring hotel, which created a quiet and calm atmosphere. The soundproofing was also good, and the bed sheets and comforters were very comfortable. Overall, we are very satisfied! This is a must-visit hotel! Thank you for your hospitality! 🫶🏻

When I made the reservation, there were only a few rooms left. I sent an email to the hotel to ask if it was possible to accommodate three people in a room, as I wanted to add more people, but the hotel did not respond. Later, when I arrived at the hotel, I had to ask my friend to book a hotel nearby. Because the location is very remote and we arrived late, the room we bought included dinner, but the hotel was unwilling to give it to an extra friend to dine together. They were also very strict. Even if we wanted to pay, they were unwilling to give us an extra seat to dine together. They even wanted to kick our friends out. When we asked our friends to stay in the room, someone would come to the room and knock on the door to kick us out. The experience on the first day was not very good. We are very polite guests and we don't make noise or disturb other guests, but it is hard to understand how the hotel treats guests. Still keep saying だめだめだめ

It snowed ❄️ and fell on the road. Now my feet hurt so much. I may go to the hospital tomorrow. There are surprises in life. Environment: not very good Service: Good Facilities: good, under renovation Hygiene: good

ถือเป็นที่พักที่นอนสบายมาก เหมือนอยู่บ้าน โรงแรมใหญ่ ทำเลสำหรับคนมีรถถือว่าดี ตั้งอยู่ที่เนินสูงพอสมควร แต่ติดกับลานสกี หมายเลข 3 เลย จากโรงแรมสามารถเดินออกด้านข้างและสไลด์ลงไปที่ลานสกีได้เลย ข้อดีคือสะดวกตรงนี่ ข้อเสียคือ ผมไม่มีรถเวลากลางคืนต้องขึ้นลงเนินไกลพอสมควรจากถนนเส้นหลัก แต่ก็เดินได้ชิวๆเพราะอากาศหนาวดี ข้อดี ข้อเด่น รร มีบ่อน้ำร้อนส่วนตัวและสาธารณะ บ่อสาธารณะเข้าฟรี ดีมาก แช่ทุกวันเลย จองอาหารเช้า และเย็น อร่อยและคุ้มค่ามากๆ โรงแรม มีบริการรถรับส่งฟรีถึง 17:30 น. หากใครเดินทาง ก็แจ้งให้ โรงแรมไปรับส่งได้ ก็ถือว่าดีเลย

Although the sparrow is small, it has all the internal organs. The basic equipment is perfect. The attitude is friendly. It is only about 5 minutes from the attractions Lam Station or Hot Spring Street. Good food, very fresh

A Japanese-style hotel with a great location. The No. 4 cable car station is less than 100 meters away, which is very convenient for skiing. The hotel is quite old. Although the facilities are a bit old, there is no separate shower in the room (you can only take a shower in the hot spring public bath), only a washbasin and a toilet, but the overall style is very Japanese, and the food and service are very good. In particular, the hotel's hot spring is very good. After soaking, the skin is smooth. The open-air hot spring downstairs can also be bathed while watching the snow, which is really a wonderful enjoyment. The hotel can provide short-distance pick-up and drop-off services, such as from the Zao bus station to the hotel or from the hotel to the ski lift station, etc., just call the hotel front desk. The hotel service staff mainly speaks Japanese, but can also communicate in simple English.

In addition to the room is a little smaller, but the bunk beds are OK, there is nothing wrong with it, the staff inside are very warm, there are dogs, friendly to children

Although it is a traditional Japanese-style inn, there are art decorations and piano music playing for a long time, making it feel leisurely and comfortable. The food quality is better than expected, with western elements added, I am very satisfied. The hotel has a shuttle bus service, but no relevant information was provided during the booking process. We walked to the hotel by ourselves, which took more than ten minutes. It was a bit embarrassing in the snow in winter.