Mövenpick Hotel Trabzon

It was a good stay

The hotel's staff was kind and accommodating, which made the experience great. This location is perfect for families and the cost is appropriate. The room was accommodated with one double bed, one cupboard, one sofa bed and TV. The bathroom was clean and provided with a hairdryer, a complimentary toothbrush, shower soap, and shampoo. In general, the room and the toilet are clean. Additionally, tea and coffee were offered for free with two cups and a kettle. The air conditioning performed well. The breakfast buffet was also enjoyable for me. Needs improvement : As usual, There was no bidet water spray in the toilet and no spoon or knife in the room

The receptionist was rude ,unhelpful and careless . They didn't accept our requests they were so rude, and had bad internet connection, our room was very stinky and I had a blood stain on my pillow and a dirty brown on my blanket. I don't recommend anyone to go to stay there.

I stayed there for 3 nights in August 2022. I'll start with the good things: The rooms and the bathrooms are clean, the air conditioning is excellent (which is not the case in other Turkish hotels), the breakfast is excellent. The lobby is good with different sets of seats. The staff are very friendly. The bad things: The hotel is 10 min far from the center of the city by car so you have to take a taxi which costs almost $7 with low traffic, if there is heavy traffic the cost goes up quickly. At night, due to huge number of tourists, you may not find taxis to take you back! If you decided to use public transportation, be careful, because the hotel lies in a steep slope, so you have to go up the hill to reach the highway which needs excellent knees and a fit body, and of course the opposite when you come back, you have to go down a steep hill which is slippery if it was raining (which happens very often in summer))! Lighting of the corridors connecting the rooms are very low and also the rooms lighting are dim, so if a lady wants to wear a makeup, that will be a difficult job specially if it is eyeliner!! A strange thing in the bathroom is that as if the designer forgot that when people want to shower they'll take off their clothes! because there is no place or hanger to put your clothes on in the bathroom. Also, since the hotel is considered a beach front one, this means people will swim and come back with their wet swim suits, again, there is no place to hang them to dry, not in the bathroom, nor in the balcony nor in the room, not even a plastic or metallic chair or an edge of a tub or a string in the shower box....nothing!

The hotel staff rude and unwilling to help with our request, hotel temp in rooms set and the rooms are cramped and very hot. We slept with the window open and it still didnt help. very disappointed of the service Rooms are small and not practical Receptionist was rude! Do not recommend anyone staying at the hotel.