Guest User
August 18, 2023
I used it for a business trip, but the room I had booked was different, so when I applied for an upgrade at check-in, the employee told me to cancel my Trip.com reservation and pay in cash.
If I cancel now, there will be a penalty fee. Also, there is no point in making reservations on trip.com. I will pay the difference.
However, the hotel employee said that he would cancel trip.com so that there would be no penalty. Pay in full in cash. That's what I mean.
As a result, I had a dispute with trip.com, and I, who made the reservation, wanted them to handle it. It has been said.
In response to Trip.com's usual response, I responded to them multiple times via messages and emails, and managed to get a refund.
I can only be angry at the irresponsible response of the hotel and the response of Trip.com to steal customers away.
This hotel should be excluded from all reservation networks including your company, including trip.com.
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