Grace Collection Hotels & Resorts

Originally, I didn't want to criticize this hotel badly, it is really annoying how this hotel does. Originally I chose this store after seeing the reviews were pretty good. I went to check in happily, but the attitude of the waiter was too mediocre. The room overall was good, but the soundproofing effect was too bad, and it was possible early in the morning I heard voices in the corridor outside. In fact, these are all okay. The most funny thing is that when I entered the room, I found that a towel was dirty and it felt like it was burned. At the time, I thought about only one, but I didn’t report it to the hotel. As a result, I left the room. Later, I received a questioning call from the hotel saying that I burned the towel and asked me to compensate? And it's still a questioning tone, do you blame the customer if you just use the supplies you don't check? I directly said that when you entered the room, your towels were like that. As a result, someone came to say: Then we check with the guest room. Okay, there is no apology, and there is no meaning of apology. Co-authored consumers are deceived by you? It’s great if you don’t check your own problems in advance, and press on customers at every turn? I was waiting for the hotel to reply, but after calling for so long, I haven't returned a call to tell me what's going on. It feels like the hotel is at a disadvantage. Really so angry

How can I say, the room is still good, the air conditioner will not be cooled until it is adjusted to 5 degrees, and it is first turned on to 18 degrees, and it stays hot until it drops to 5 degrees before it cools down. No refrigerator, I asked the front desk, there was no ice, hey...

Really good, super good, especially recommended, clean, tidy, big room, comfortable bed, the preferred hotel for in and out of Tibet,

The price/performance ratio is too high. It’s much better than I thought. Maybe it’s because it hasn’t been opened for a long time. It looks very new. I live in a parent-child room and equipped with a game console. The kids are reluctant to go out and order takeaway. The humidifier is very good, if you have to comment, the breakfast can be improved but the price is already worth it

I live on the 12th floor. There is no non-smoking room in the whole hotel. It is really hard to take a shower with a small shower. The low-frequency noise at night is very noisy. The hotel staff told me that the design is like this. The attitude and way of handling the problem is extremely unsatisfactory. Would choose again, not recommended! In addition, I’m really curious about how the 4.7 score came from. Ctrip, please take responsibility for its customers and don’t let down everyone’s trust!

The hotel is still relatively new, I chose a dear ovary, the room is special-shaped. There are tents and toys in the room. The kids are very happy. But the air-conditioning effect is not good, and the temperature is so low that it is difficult to control it. There are few types of breakfast, and milk and soy milk are not replenished in time.

第一次到雅安，衹為專程去看大熊貓香香。就在網上訂的這家酒店，沒想到各方麪條件都很不錯，完全達到個人預期。第二天一早起來趕着去看大熊貓，匆匆忙忙地退房開車趕路，沒想到洗漱用品就落在了房間。在此特別感謝前台小陳，非常熱心地打來電話告知並安排好快遞，今天我們已經收到了遺失的物品。

該酒店總服務設施全面都很好。前台小妹服務態度很好、熱情洋溢、有問必答。特別是禮賓部服務小哥很好禮貌熱情、幫助拿行李箱並送至客房、很是熱情、真正給人感到賓至如歸的感覺，給予五星好評。

位置很好找，停車方便。兩個床可以拼在一起，帶兩個娃住很方便。在春節有這個價格也比較親民了。就是服務一般，可能是因為生意好，服務一般，送東西比較慢。