Gunai Light Luxury Hotel

Overall it looks pretty good, but there are problems in the details. 1. Bathroom faucet leaks 2. The sheets on both beds were stained 3. The quilt cover is not knotted and sealed. 4. The most important thing is that we encountered a power outage right after we checked in. The power outage was not long, but the internet was disconnected from 17:30 to 22:10. The overall network environment was very poor during my two-night stay. The network speed was too slow to support video conferencing (tested: WeChat video and voice were stuck and normal calls were not possible/Taobao live broadcast was stuck and it was very difficult to refresh the page). I made a mistake by forgetting to take a screenshot of the speed test. Nowadays, the network environment has become part of the hotel's hardware facilities. In this case, the hotel can be disconnected from the Internet for nearly 5 hours. Summarize: There is always water everywhere in the shower, so the leaky faucet is not a big deal to me. The sheets were stained on the edges and I brought the clothes I wore to the hotel so I didn’t complain to the front desk. But the network issues are so frustrating All in all, I won’t stay again Another: Maybe I’m being pretentious. I really want to know how you can endure such a poor network environment and give the hotel such a high rating.

The room number we stayed in is 1010. All tourists assigned to this room are asked to be vigilant because the bedside of this room faces the stairs of the loft of the "Parent-Child Suite"! Once you encounter someone who comes with a naughty child, you won’t be able to rest for the whole night. The sound of heavy steps going up the stairs will wake you up again and again, irritated. Let’s talk about our experience: Before I planned to check in that day, I suddenly found out that the price of the hotel had dropped. Fortunately, I could refund it, so I booked a new hotel. After checking in, the various welcome fruits looked very good, and the room was large and clean, with a river view. As a result, the nightmare came. My husband and I frequently heard the "dong-dong-dong" sound of someone stepping heavily and repeatedly walking up the stairs at night. (Later I woke up during the day and confirmed with the front desk that it was the sound of the stairs in the loft parent-child suite. A couple brought three children to check in) As a good local hotel, all the details and small rituals are in place. But I want to say that I came to stay in the hotel to rest. If I don’t have a good rest, no matter how many rituals I have, it’s useless. Before checking in, we specifically told the front desk that we couldn't sleep well and we must arrange a quiet room away from the elevator, but they turned around and arranged us in a family suite on the stairs. What can I say...just...speechless