Guest User
June 12, 2024
The following is an evaluation based on a check-in price of 490 yuan:
Hygiene: Hygiene is extremely poor. I didn't notice it on the day I checked in. When I got up the next day, I found obvious stains on Picture 1. As usual, new bedding will be changed the next day, but it was not changed when we returned to the hotel in the evening. When we contacted the front desk lady, she gave us the answer: "Unless the passenger requests it, it will generally not be changed." She interrupted me very rudely and softened her tone after seeing the customer's tough attitude. On the grounds that my aunt was off work, I asked the security guard to get new bedding. 1. The new bedding is still stained. Picture 2. 2. No one came to help us change it. 3. We spent money to stay in the hotel for a day and were already very tired. We returned to the hotel at ten o'clock and changed the bedding ourselves. I don't know what I have done in the past two days. Where did the total 840 room fee go?
Facilities: The family room is very narrow and not as perfect as in the pictures. There is no central air conditioning, only wall-mounted air conditioning. The shower head in the shower room is also difficult to use and the water flow is uneven, so I tried to make do with it.
Service: When the guest reported the problem for the first time, he did not actively solve the problem. Initiating various compensation measures after the fact will not solve any problems.
A very bad hotel experience. The health service at this price is unacceptable. I will not choose this store again.
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