Guest User
August 5, 2023
We stayed at this boutique hotel for a few nights in July. Although it is beautifully renovated with nice views from the rooms over a deep gorge, there are a few issues that have to be addressed before they can consider themselves a true luxury hotel. It was hot when we were in Gozo but the air conditioning was not able to keep the rooms cooler than 23/24 degrees. The manager blamed it on the heatwave but we had stayed at two other hotels in Malta and Gozo during our trip and the air conditioning was great in both of the other hotels. As well, the beautifully decorated lobby and reading room could not be enjoyed as it was not air conditioned either (we never saw one guest relaxing in these areas, making the hotel feel empty). The breakfast was a real letdown as well, with the small buffet not only limited in choice but in quality as well. Even the special order items from the menu were average at best and, although breakfast was included, they wanted 3.50 Euros for fresh orange juice. The biggest disappointment, however, was having their guests make their own coffee using a small, pod coffee machine at the breakfast buffet, even though they had staff working at breakfast with a professional espresso machine in the bar area located in the breakfast room. Totally unacceptable. The rooms were nicely furnished and elegant and the balcony was a nice touch (should be lit, however). The rooftop pool is small but it does allow one to enjoy some relaxation after a day of sightseeing or boating and drinks could be ordered from a rooftop bar as well. This hotel has potential and it wouldn’t take much for it to become a true luxury four star hotel.