M58745****
May 4, 2024
Maybe it was too late to check in, maybe there were too many people on May Day, the room I was assigned was leaking, the roof and wall were all cracked, right above my head, the front desk phone was always unreachable, and I finally got through with my mobile phone. After explaining the situation, I was told that there were no rooms, and there was no compensation, so I decisively refunded the room for the second night.
With this attitude, I can only contact Ctrip. Ctrip's attitude is to solve the problem. They said they would change the hotel for me. It was past 10 o'clock, and I had been shopping all day. I was too lazy to move with the elderly and children. Later, they applied for compensation for me.
In addition to the problem of the roof, the facilities are simple and old. The toilet seat is yellowed, and the towels and bath towels are also yellow. Although I don't know how to use them, I feel that the hotel does not pay attention to hygiene. There are only two bottles of water in the parent-child double bedroom. I was told that there was no water. The rooms were all booked during the May Day holiday, and they didn't even prepare water for the rest.
The breakfast in the restaurant is very simple, and eggs and milk are not available. Alas, the child asked how the 4.5 rating came from, which is not up to the name.
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