Anonymous User
August 25, 2024
It can be felt that everyone in this hotel, especially the front office, works very hard, but sometimes the efforts are really lacking, and the guidance and guidance of a strong, experienced leader with teaching experience is lacking.
I feel that staying with Holiday Inn Express has exceeded my cognitive limit and reached a new level. After the epidemic, I suddenly found that all teams no longer have basic training, so my preference information was transmitted from the front office manager to After the entire team, there will sometimes be situations where information is not flowing smoothly to other departments, but I have adapted to this situation now. What I am not accustomed to is that various basic training problems have appeared one after another, which has caused me to start Collaborate with various coordinated resources and use various methods to diagnose the problem. For example, the problem of matching the order with the upgraded room type is a good case. In fact, it is a lack of training for simple operations.
I feel that if this continues, one day I may be paid a day’s wages for staying in a hotel, because frequent travelers like me are really forced to know everything.
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