Lavande HotelLavande Hotel

It can be said that this is the first time I have such a bad check-in experience. After cleaning up, I lay on the bed and found a thin spider thread floating in the air-conditioned wind. I looked around again and found some spots and holes on the roof above the hotel coffee table. I was hesitating whether to change rooms, thinking that I would just stay for one night and forget about it. I didn't expect that my lack of pickiness would leave hidden dangers for the next day. Normally I am a not very picky person and I can get by with things, but I thought I was easy to talk to but was suspected by unscrupulous people😡😡😡The next day on the way to the scenic spot, I received a call from the hotel staff asking if it was us. I "accidentally" spilled tea on the roof, so I asked you how could you have spilled it so accidentally. She didn't even understand clearly and then rashly doubted the customer because her roof not only had spots and holes, so I asked her. Asking you how normal people can accidentally spill tea on the roof and poke a lot of holes in you is really speechless😑😑😑😑 1. You provided a damaged guest room to a customer, and you cannot guarantee the quality of the service; 2. You provided a defective service to a customer who was not picky, and then turned around and suspected that the defect was caused by the customer. This is what you are doing. service attitude? After she raised these questions, there was no sincere apology, just a light "I'm sorry."

It was a profound stay experience over the years, and I booked a hotel with a reasonably priced price during this season. Because I didn't sleep well, I asked the front desk staff for a quieter room. The facilities in the room were acceptable, but the sound insulation effect of the room was too poor. At one or two o'clock at night, there was a lot of people downstairs and the sirens kept sounding. , the construction site started making noise around 5:20 in the morning, and mosquitoes lingered in my ears all night. It was a relatively bad stay experience.

There is a serious problem with the management of this hotel. We stayed in the hotel for two people, booked a twin room, and had two cars. However, the hotel only gave us one parking ticket. After many communications with no results, we have complained to the headquarters. We are on a long-term business trip and have stayed at Lavande many times, but this is the case only at Lavande Hotel (Xingwen Branch). When we extend our stay in the hotel room every day, the waiter only cleans the room and leaves. We were not replenished when we ran out of paper towels and shower gel. The experience was extremely poor. I give this hotel a bad review!