As a newly opened (April 25) brand five-star, the hardware facilities are remarkable, the area is large, close to the city, convenient travel, the lobby is stylish, the public space is reasonably set, the room is large, the facilities are complete, and the overall feeling is comfortable. Close to the Gushan Scenic Area, the balcony of the room and the garden are beautiful. but! I objectively evaluate that the software gap is too big, the room service response speed is at least half an hour, the hotel lobby is missing, there is a security guard to see the parking, the pool said that it is still dissipating and has not been open, it has been half a year. Stayed for two nights, I feel that this is the wedding banquet fixed point, the restaurant all went to support the wedding banquet, lunch and dinner are not open to the public, even if the banquet is concentrated, the service of the guests should not be sacrificed, the breakfast slot is the largest, the round is over, no replenishment, the first day at 9 o'clock to eat, the basic snacks are empty basins, The next day I thought about going to eat at 8 o'clock in the morning, but there was no big difference. The beef noodles were not even beef. . . There is only one coffee machine. It is either the coffee grounds are full or the card machine. I sat for almost an hour and didn't drink a cup. The attitude of the aunt below is good, that is, seeing many young ladies called aunts, inevitably makes people feel a little responsive. The hotel has a lot of space, but there are basically no entertainment facilities. The banquet hall is countless. There are nearly ten banquets a day. Is it because most staff have gone to support the banquet, so the service is so missing? I am very pleased that Xinfeng can have a high-end brand five-star stay, but it has been running for half a year, and the operation and maintenance concept and corporate culture are still so lacking. The overall service of the hotel is far from reaching the level that Narada should have, which is a pity. I hope the hotel management can pay attention to, maintain the brand, pay attention to details, and hope to have a new feeling when we come back next time!