Guest User
August 18, 2024
I booked a Superior Business King Room early in the morning, checked in at 9pm, and arranged room 101. I thought it was on the first floor, but it turned out that it was actually on the same floor as the laundry room on the first floor (Picture 3). It was completely inconsistent with the photos online. There was only one air outlet (Picture 3). 1), I asked my boss to change the room but he didn’t agree, saying that the room has been arranged. On the contrary, there are still a few rooms that have not been checked in, and at 9:55 on the Internet, there are still rooms for sale (Picture 2). I argued with the boss for a few words, but if he did not adjust, he had to leave a negative review. As a result, the boss immediately became angry and asked me to check out. There's nothing else to say, it's too overbearing! I had to go to the hotel next door to get another room (Picture 5). I don’t want to comment too much on the above. The so-called GreenTree Inn Xiaojin County has really discredited the tourism and hotel industry in Xiaojin County! Question: 1. The first floor below is arranged as a high-end business king room, and the elevator is marked as a laundry room on the first floor (Pictures 1 and 3). This is too deceptive to consumers. How did the fire pass? 2. Consumers have the right to change rooms, and there are still rooms for sale (Figure 2). If coordination cannot be resolved, consumers will be asked to check out. What kind of service standard is this? 3. The actual room is completely inconsistent with the online photos (Picture 6), which is false advertising. How does the Xiaojin County Market Supervision Bureau supervise this?
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