The following facts must be reported truthfully to everyone who is planning to move in: 1. The sewer drainage is not smooth, so call the female shopkeeper to come over. The reply I got was actually: Wait for it to be arranged slowly. We are all like this here. . . . However, when I took a shower, the water had already reached my feet. They actually told me to wait for the sewer to drain slowly... 2. There is no air conditioning in the room, so it is impossible to heat it in this November weather. There is no underfloor heating either. The only heating device is an electric blanket. . . . 3. In such cold weather in November, the storage water heater in the room did not heat the guests in advance. After I asked this question, the female shopkeeper actually asked: How do I know when you will check in? . . . But no matter how bad a B&B is, it won't make guests wait for a long time for hot water. Since there is no centrally controlled electric water heater, at least the electric water heater in the room needs to be heated at all times to reduce the waiting time of guests. 4. I have endured all the above questions. That night, the store actually burned out the power switch because the wires installed in the store were not strong enough, causing a power outage. Even the only heating device couldn't turn on the heat. After I requested a refund, I communicated with the platform, and then the female shopkeeper had a bad attitude and refused to refund. She said that the room had been checked in, the quilt had been used, and no refund could be made. Later I let the platform communicate again. Unexpectedly, the young female shopkeeper knocked on the door and yelled at me. At this moment, I really couldn't stand this kind of hospitality attitude, so I yelled back. At this time, the little female shopkeeper finally agreed to withdraw, on the condition that I pack my bags and leave immediately. It also included the sentence "Get out of here" which is awesome👍🏻. It was already 9pm at that time. This village is very remote and walking at night is very dangerous. I had to bite the bullet and stay. Fortunately, the shopkeeper's mother had a very good attitude. Seeing her daughter's bad attitude towards customers, she immediately realized the seriousness of the problem and immediately told her daughter to shut up and block the door. He apologized to me and asked for forgiveness. When I saw my aunt's attitude, I just tolerated it and canceled my refund application. I read the reviews before and it was said that the female shop owner is a college student who just graduated from the tourism department. She is professional, enthusiastic and has a good attitude. The hardware decoration looks relatively good in that village from the pictures, so I ordered it. I didn't expect this to happen. Some hardware facilities (such as heating equipment, which cannot be seen from the pictures) may be taken for granted by me, thinking that in a B&B on a plateau, floor heating or air conditioning and heating are standard features. With an attitude of not being slanderous or bragging, I write down my own experience truthfully, hoping to give everyone a comprehensive reference. It's not that I don't want to spend more money to live in a better place, but because it's already past 6pm after visiting the nearby attraction - Majiagou. If I want to stay in any small county town of a certain size, I have to open at least 2 hotels. Half an hour of mountain road. Driving at night in a place like that is quite dangerous, so I can only make do with it. I didn't care whether I would refund the money or not (I didn't let them refund it in the end). The main reason was the attitude of the female shop owner, which was unacceptable. I went out to travel well, but I didn’t expect to be treated like this. Maybe a young female college student who has just graduated has not found a job and has no sense of service. She still lacks basic social experience, does not know how to treat guests, and is very easy to get emotional. I would like to ask this little female shopkeeper, are you worthy of the customers who gave you good reviews before?
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