Guest User
February 14, 2024
The service attitude of the short-haired front desk at noon on the 12th was particularly bad. I asked to change rooms because the windows in the previous room could not be opened and it was very uncomfortable. I also told the front desk that I needed a high floor, far away from the elevator, and a quiet room, but she ignored me. They actually moved me to a room with the air conditioner right above my head. It was the noisiest room. Even the floor attendant knew that room was particularly noisy, but she arranged it for me and asked me to take my mother with me. We didn't sleep all night~ (We didn't change it in time because we thought the noisy sound of the machine would stop at night) Then the next day we went to the front desk to talk about our complaints and the fact that we didn't sleep well (our attitude was also bad because of the bad night) I didn’t sleep and was very angry. I was assigned to the noisiest room without complying with the request.) But the lady at the front desk on the morning of the 13th was very nice and immediately arranged two rooms that I thought were pretty good for us to choose. This solved the problem. I I want to say that the quality of the front desk at noon on the 12th is so bad and evil. How can we hire her as an important service front desk? All in all, this stay was a very poor experience~ (except for the lady at the front desk on the morning of the 13th)
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