Huayuan Hotel

The room is clean and tidy! The mattress is very comfortable! Great value! The front desk service is great! Like 👍🏻👍🏻👍🏻

First of all, it should be noted that (the overall service attitude of the hotel is terrible, especially the lobby manager Zhang Qian!). The environment is two-star, and the service is at the vegetable market level, especially the manager on duty on the afternoon of May 8th (Zhang Qian). The reason is that I checked into the ordinary double bed room on the 7th, but I called to inquire about changing to an e-sports double bed room due to work needs. The front desk did clearly state that I needed to pay an additional 30 yuan cleaning fee, and I agreed. However, when I went downstairs to change the room card, I asked her if I needed to pay the cleaning fee, but she didn't even look at me, just shook her head, and frowned and swiped her **. As a customer, I can't stand this kind of "dog-ignoring" service attitude, and I am extremely impatient. May I ask if this hotel is yours? But when I checked out the next day, the deposit was returned without the so-called 30 yuan cleaning fee, so I asked the front desk. When I came to change the room the day before, the arrogant manager Zhang Qian shook her head. I asked twice whether I needed to pay, but she just shook her head. The front desk staff told me that she didn't hear clearly and thought I wanted to make up the difference. Haha, the e-sports room is dozens of yuan more expensive than the ordinary double bed room. It is obviously the arrogant manager Zhang Qian who was concentrating on playing with her mobile phone and treated me badly because I disturbed her surfing the Internet. May I ask if Huayuan Hotel is already a good hotel in Xiantao, and your manager is like this, then what can your entire hotel do? Disappointed and angry, such an arrogant service attitude should be based on people, the whole country is promoting tourism, I also asked the Xiantao Cultural and Tourism Bureau, is Xiantao welcoming people to travel and invest in this way? Secondly, I don't care about the so-called 30 yuan cleaning fee. I am a gold diamond member and will be upgraded to a black diamond member. I spend at least 300,000 yuan on Ctrip a year. It is expensive to a six-star hotel and low to an ordinary five-star hotel. But this is the first time I have met such an irritating manager.