Country Garden Phoenix Hot Spring Hotel,Xianning Reviews

Response from Property: Dear guests, Thank you very much for your stay and comments! During theCOVID-19, the swimming pool on the lower first floor of the hotel is closed due to the requirements of COVID-19and control. Please understand the inconvenience caused to you! We will strengthen the improvement of the hotel's software and hardware facilities, regularly maintain and update the equipment and public area facilities, so as to make your stay more comfortable and satisfactory. I hope you and your family will have a new feeling next time! We look forward to seeing you again!

Response from Property: Dear guests: Hello! Thank you for your encouragement and recommendation to Xianning Country Garden Phoenix Hot Spring Hotel! Gold and silver awards are not as good as your praise, gold and silver cups are not as good as your reputation, we will not let you down! Wish you all the best!

Response from Property: Thank you for your five-point praise for Xiaobi’s home. There are many parent-child activities at Xiaobi’s home on weekends. DIY is in hands-on mode, and flexible hands can use their imagination. The little firefighters allow children to learn and experience while playing. We will work hard to do better. , looking forward to your next stay and bringing you more surprises.

Response from Property: Thank you very much for your review, dear little master. After reading your good comments, Xiaobi is like a chicken blood, full of strength! We will definitely work harder to make your family more satisfied! Xiaobi is waiting for you here, and I hope you can come home often~

Response from Property: Dear guests: I am glad that you and your friends have spent a wonderful holiday in the hotel. Your comments are the best affirmation and encouragement for our service. We still have many preferential activities, please continue to pay attention to us, and welcome to visit again!

Response from Property: Dear guests: Hello! Thank you for your trust and choice of Xianning Country Garden Phoenix Hot Spring Hotel! From the moment you step into Xianning Country Garden Phoenix Hot Spring Hotel, you are our family. We hope to take care of you like family with our own care. Xianning Country Garden Phoenix Hot Spring Hotel is your warm home away from home in Xianning! Come home often! Wish you: well! !

Response from Property: We are always running for many things that are out of reach, but we miss the flowers blooming on the roadside and the sunset falling on us in the evening. In addition to trivialities and dullness, life also has delicious food and countless blooming flowers, and the evening breeze wakes people up! Love yourself well! Dear guests!

Response from Property: Dear guest, thank you very much for your valuable feedback to our hotel! Your opinions are very important to us, and they help us to make continuous progress and improve the quality of our service. We are deeply sorry for the old facilities and room decoration maintenance issues you mentioned. This is indeed an oversight in our work. We did not update and maintain it in time, which caused you inconvenience. We sincerely apologize for this. Regarding room facilities, we have embarked on a series of upgrades and renovations, including replacing some old facilities and repainting the rooms to ensure that every guest can enjoy a comfortable accommodation environment. At present, these rectification works have been preliminarily completed and have been well received by other guests. As for the hygiene issue, we are very happy that you think our environment is well maintained. We will continue to maintain high standards to ensure that every guest who stays in can enjoy a clean and tidy accommodation experience. Finally, we would like to say that we attach great importance to your feelings and understand that you feel that the price of Country Garden Hotel is not proportional to the experience. We will continue to work hard to ensure that every guest can feel value for money.

Response from Property: Being recognized is a kind of happiness and being trusted is a kind of responsibility. Thank you for your warm support, which allows me to move forward without forgetting my original intention. Thank you for this fate. We will cherish it even more and look forward to seeing you next time! Wish you: Be well!

Response from Property: Dear guest, first of all, thank you very much for your valuable feedback about our hotel. We attach great importance to your opinions because your satisfaction is the driving force for our continuous progress. We are deeply sorry for the issue you mentioned about the outdated facilities. This is indeed an area where our hotel needs to strengthen its hardware updates. We understand that you are looking forward to a higher quality accommodation experience, and we are deeply sorry for this. We would like to sincerely apologize to you again for the irrational incident in which the front desk informed you about the room upgrade. This is entirely a mistake on our part. Failure to verify the information in time has caused inconvenience to you. We have trained our front desk staff to ensure this does not happen again. As for the issue of outdated facilities, we have formulated a detailed rectification plan. In the near future, we will conduct a comprehensive renovation of the guest rooms, including replacing old furniture and facilities, to enhance your stay experience. We have also noticed the noise issue during breakfast time. We will adjust the breakfast service process and increase service staff to ensure that every guest can enjoy breakfast in a comfortable environment. We are also actively seeking solutions to the problem of insufficient supporting facilities around the hotel. We will cooperate with surrounding businesses to provide guests with more convenient services. Finally, we sincerely hope you can give us a chance to make things right. We promise that your satisfaction is the direction of our efforts. Thank you again for your valuable feedback and we look forward to your visit again. We will serve you wholeheartedly. Wish you a happy life!

Response from Property: Dear guest, first of all, thank you very much for your valuable feedback about our hotel! Your satisfaction and dissatisfaction are the driving force for us to move forward. We sincerely thank you for taking time out of your busy schedule to share your experience. We are deeply sorry for the service issues you mentioned in the Chinese restaurant. We understand that poor service makes you and your baby feel inconvenienced during meals. This is definitely not the service standard we want. We understand that you urged for a baby chair and white rice. This is indeed an oversight on our part. We offer you our sincerest apologies for this. Regarding the service issues in the Chinese restaurant, we have conducted an in-depth analysis and taken the following corrective measures: - Strengthen service training for Chinese restaurant employees to improve service awareness and efficiency. - Increase the number of staff in the Chinese restaurant to ensure timely response to guests' needs. - Establish a fast service channel to ensure that guests can get the services they need as soon as possible. As for the attitude of the staff in the children's area on the first floor, we also deeply regret it. We have had a serious conversation with that employee and re-educated them on their service attitude. We promise that such behavior is definitely not in line with the service purpose of our hotel, and we will ensure that all employees can serve every guest in the most cordial and professional manner. We also apologize for the towel mess. We have optimized the towel management process in the hot spring area to ensure that towels can be cleaned and replaced in time to provide guests with a clean and tidy bathing experience. Finally, we would like to say to you that your satisfaction is our greatest pursuit. We greatly appreciate your understanding and tolerance, as well as your valuable feedback. We promise to continue to improve and strive to allow every guest to enjoy a warm and comfortable accommodation experience at Country Garden Phoenix Hot Spring. Thank you again for your feedback and we look forward to your visit again. We will serve you wholeheartedly! Wish you a happy life!

Response from Property: 尊敬的客人，非常感謝您對我們整體服務的認可，同時也很感激您指出設施方面的不足。我們已經將您的反饋記錄下來，會立即安排相關人員進行檢查與評估，後續會盡快對該設施進行優化改進，以確保每一位客人都能擁有更加完美的入住體驗。期待您的再次光臨，相信我們會給您帶來不一樣的驚喜元旦將至，咸寧碧桂園温泉精心籌備了一場盛大的跨年夜狂歡-！《焰舞湯泉畔，星耀跨年夜》31日跨年夜活動（温泉景區內）：1、篝火熊熊燃起，驅散冬日的寒意。2、現場樂隊激情演奏，動感的旋律縈繞耳畔；3、琳琅滿目的特色小吃；4、驚喜抽獎環節；5、許願樹下許下新年的美好心願，1日，親子活動（酒店大堂）1、體驗傳統福字拓畫，感受墨香與年味的交融；2、親手製作酸甜可口的手工冰糖葫蘆

Response from Property: 尊敬的貴賓：感謝您入住咸寧碧桂園鳳凰温泉酒店並對酒店的服務進行稱讚，我們倍受鼓舞。您對酒店員工的點贊，我們已分別與酒店員工分享，這將是我們繼續前行的巨大動力。希望我們的員工和服務能夠成為您美好的回憶，同時衷心期待您和家人的再次光臨！元旦將至，咸寧碧桂園温泉精心籌備了一場盛大的跨年夜狂歡-！《焰舞湯泉畔，星耀跨年夜》31日跨年夜活動（温泉景區內）：1、篝火熊熊燃起，驅散冬日的寒意。2、現場樂隊激情演奏，動感的旋律縈繞耳畔；3、琳琅滿目的特色小吃；4、驚喜抽獎環節；5、許願樹下許下新年的美好心願，1日，親子活動（酒店大堂）1、體驗傳統福字拓畫，感受墨香與年味的交融；2、親手製作酸甜可口的手工冰糖葫蘆

Response from Property: 辭暮爾爾，煙火年年，這世間的人事和風景，清澈坦然，便是最好的遇見，與生活清淡分寸的相處，與你心懷善美的相遇！