Xianning Shuijinghu Hotel (Jihua Ice and Snow)

The room facilities weren't great. The bathroom in the large second-floor room had a noticeable odor, and the entrance courtyard looked quite run-down, definitely not matching the pictures. On the plus side, the skiing and water park were excellent – couldn't fault them. However, staying in the area was extremely inconvenient, as it was impossible to buy anything nearby.

**Facilities:** The room was tiny and had a leak right by the bed, constantly dripping. When I asked the staff for a solution and if a room change was possible, they informed me there were no other rooms, as the last available one had been taken by their manager. They then showed us a room that had just been vacated but not yet cleaned, claiming it was only used to store luggage and offering to change the sheets for us to move in. However, the bathroom in that room showed obvious signs of prior use, making it completely unsuitable for occupancy. We were forced to stay in the leaky room, using a hand towel to soak up the water. The room was extremely humid and damp; after just one night, even my clean clothes felt clammy to the touch the next morning. The bedding wasn't very clean, and I felt itchy trying to sleep. The shower pressure was very weak. **Cleanliness:** The cleanliness was appalling. There were cigarette butts next to the toilet bin. The entire room felt damp, and the sheets and duvet covers had a musty smell. **Breakfast:** Breakfast hours were from 8:00 AM to 9:30 AM. We arrived at 9:10 AM, and there was absolutely no food left, only beef noodles, which didn't taste good at all. Beyond the hotel's included buffet, there were no breakfast options available at the ski resort itself. The local supermarket only sold instant noodles, no bread, and the one coffee and sandwich shop was closed in the mornings, leaving us no choice but to go hungry. **Service:** The service was passable, I suppose, but they were severely understaffed, with only one person at the front desk. When addressing the leaky room, they suggested moving us to a recently vacated room after it was cleaned by housekeeping. However, they then claimed housekeeping wasn't available at 9:30 PM. Most hotels usually have on-duty staff, so it's unacceptable that no one was available for cleaning. This hotel literally only had one person at the front desk.