Laohua~
June 25, 2024
First of all, it was a very poor accommodation experience. The room was moldy, the bathroom light was broken, the toilet was not cleaned, and the sewer was full of hair. The hotel made a partial refund that night, but the hotel facilities are definitely not 3 diamonds, 2 diamonds is a stretch.
What annoyed me the most was that all kinds of kitchen waste were thrown into the car when we set off the next day. The hotel said that there was no surveillance in the parking lot and they could not deal with it. Our first suspicion was that it was retaliation from the hotel. Even if it wasn’t retaliation, it was the hotel’s responsibility as the car was parked in the hotel parking lot.
Ask Ctrip customer service to handle it and give feedback. The hotel does not need to handle it! Let us call the police ourselves! Finally, Ctrip customer service said that Ctrip refunded part of the room fee as vehicle cleaning fee, but the hotel did not refund or compensate.
The platform is very important. The order was not canceled one day in advance as required by the hotel. Now a separate payment is required to get a certain discount.
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