Xiangyang Hampton by Hilton

Xiangyang Hampton by Hilton Reviews

Xiangyang Hampton by Hilton

Building 7, Tianmao Mall, Intersection of Dengcheng Avenue&Fanwei Road, High-tech Development Zone, Xiangyang, Hubei Province, China, Fancheng District, Xiangyang, Hubei, ChinaView Hotel Details
Xiangyang Hampton by Hilton
Xiangyang Hampton by HiltonXiangyang Hampton by HiltonXiangyang Hampton by Hilton
Check available rooms for your travel dates
We Price Match
1 night

Xiangyang Hampton by Hilton Guest Reviews

4.7/5
Outstanding
905 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
Filter by:
Sort by:
All reviews(905)
Positive reviews(895)
Reviews with photos/video(145)
Delicious breakfast(159)
Classy environment(91)
Friendly front desk staff(78)
Convenient parking(46)
Tasty restaurant(17)
Well designed(13)
Delicious buffet(7)
Negative reviews(10)
TheDawg
Cozy Queen Room
Stayed in Aug 2024
Business travelers
173 review
5.0/5
Outstanding
Posted on Sep 11, 2024
Very nice hotel, clean and high standards. Has gym and breakfast
Response from Property: Dear guests, thank you for your recognition . Our highest mission is to make Hampton by Hilton a place where guests can receive sincere care and comfortable hospitality. We hope we can add joy to your holiday. We looks forward to your stay again!—Little Hampton
Philip
Deluxe Queen Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 10, 2024
The service was outstanding. Facilities were clean and breakfast was very good and in wide varieties.
Response from Property: Dear friend, thank you for choosing Hampton by Hilton Xiangyang Hi-Tech Zone. It is a great honor to meet you. Hampton by Hilton is positioned as a mid-to-high-end business hotel chain brand, aiming to provide a high-quality and cost-effective stay experience for business travel elites and families. I believe you have also noticed the Serta mattresses used in the hotel, the thoughtful and interesting interactive message wall, the American Petrov washing and care kit, and the Xiangyang-style city background wall. I hope you can enjoy a better experience next time you come. I wish you a happy day every day. Sincerely, Xiaopeng Huan
Xiaozhonglezhonglele
Deluxe 2-bed Room
Stayed in Apr 2024
Family
53 review
5.0/5
Outstanding
Posted on Apr 25, 2024
Hampton by Hilton Xiangyang, you need to add the development zone in the navigation. The hotel is very new, the breakfast is good, the room is clean and sanitary, the service is thoughtful, I will stay in this hotel next time I go to Xiangyang.
Original TextTranslated by Google
Response from Property: Hello, Xiaopeng is here, and he is here happily. We are not just receiving guests, but friends from afar. Your recognition is the greatest support for all our staff. We will always look forward to seeing you back home~~~
Yuan
Deluxe Family Friendly Room (Double bed)
Stayed in Apr 2024
Family
5 review
3.7/5
Posted on Apr 6, 2024
Breakfast is particularly bad during peak hours! 1. The waiter's service ability is limited, the waiting time for turning over the table is long, the tablecloth is not enough to clean the table, and the napkin is used to wipe it... The table mat is not changed, and there is still rice and soup from the previous customers on it... 2. There are few types of breakfast. There is no food or drink around 9 o'clock, and the supply is insufficient, which affects the mood! It can be said that there is nothing you want. After all, Hilton is 700 or 800 yuan a night, which is not a five-star hotel, but the service ability is expected to be improved. The sink in the room leaks, and there is water on the floor after washing your hands. The air conditioning in the room is not powerful, and the warm air blows cold air, and the decoration smells heavy. But the lighting space in the room is okay, and we still have items such as the parent-child room and children's toilet mats that we booked. There are not many hotels to choose from in Xiangyang. I came for the brand, but I was a little disappointed. Because it is a holiday, it is understandable that there are many people, but the more special the day, the more it can test the service reception ability. It cannot withstand the test of the flow of people, which means that it needs to be improved, retrained, and increased investment in personnel training! There were no chopsticks on the morning of the 5th, and they were disposable chopsticks! The soy milk and milk were all empty and could not be refilled later... Service: The morning of the 5th was the worst breakfast I have ever had...
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Huan Xiaopeng has read your comments over and over again many times, and finally mustered up the courage to face you. Since the opening of the hotel, the management team has been instilling a friendly, polite, proactive and enthusiastic service attitude in the employees. I am sorry that this stay has brought you an imperfect stay experience. We will definitely strengthen employee training and continuously improve the quality of service. We also welcome you to give us more guidance and supervision. Breakfast is produced according to the group's more than 100 standards. We are very sorry that it did not meet your expectations. We will continue to improve and strive to improve. Our hotel management department also attaches great importance to your opinions. The hotel will definitely strengthen management and supervision, make return visits, and adjust the corresponding dishes in time. In response to your reflection that the sink has a leak, Xiaopeng has immediately fed back to the relevant departments and conducted a comprehensive inspection and replacement. Regarding the problem of poor room air conditioning, first of all, I am very sorry. Since our hotel is a central air-conditioning, the cold and hot air of the central air-conditioning are fixed, and it did not bring you a good stay experience. We will learn from your opinions and let the guest rooms add warm supplies. I hope you will contact us as soon as possible if you encounter any problems next time. Thank you very much for your affirmation of the room layout and parent-child room supplies. They are all implemented in accordance with the requirements of the Hilton Group. The decoration style is colorful and joyful. It has a complete western restaurant, gym, welcome area, business area, party area, leisure area and free parking, self-service laundry and other supporting facilities. Open the door to welcome guests, our original intention must be to give guests the best experience, not an unpleasant experience! In any case, Huan Xiaopeng sincerely apologizes to you here. After all, if you are in a bad mood, even a clear sky will feel gloomy. Solve the problem before leaving the hotel, I believe it will make the trip more beautiful memories! I hope you will choose our hotel again when you come to Xiangyang next time, and we will do our best. ---Huan Xiaopeng full of apologies
LiJIM LEE
Cozy 2-bed Room
Stayed in Mar 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Mar 26, 2024
The warm sunshine in the corridor made me open my camera and take a picture immediately. The gym is what I care about most every time I go on a business trip. The overall style of Hampton Inn is continued. The overall service at the front desk is really enthusiastic, and the self-service check-in machine is very fast. Thanks to Star sunnee who checked me in for a detailed hotel introduction.
Original TextTranslated by Google
Response from Property: There are many people who write reviews like you. I am really happy to see your sharing! Professional and warm-hearted Xiaopeng is your personal butler. As long as you are satisfied, Xiaopeng will be relieved. At the same time, I am also very happy to receive your praise for our staff's service. Xiaopeng is also proud to have these excellent employees who provide services that exceed guests' expectations. Your recognition is very important to us. All the friends of Hilton Garden Inn Xiangyang High-tech Zone are looking forward to your return~
Guest User
Cozy 2-bed Room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 6, 2024
Oh, I'm staying at the Hampton by Hilton Xiangyang, Hubei again! I really have to praise this hotel, it's really great. As soon as I entered the hotel lobby, the luxurious and friendly feeling came to me. The staff were very enthusiastic, helping me to send my luggage to the room and introducing me to the various facilities of the hotel, which was very attentive. The equipment in the room is really complete and amazing. Everything you can think of is here, TV, refrigerator, washing machine, dryer, and even the gym and swimming pool are open 24 hours a day. And the mattress is super comfortable, and I sleep until dawn, and I feel refreshed. I have to praise the buffet! There are so many varieties that it's dazzling, from Chinese to Western, everything is available. There are new dishes every day, and I can eat two or three large plates by myself! And that dessert is very exquisite, and I feel full of happiness after eating a bite. The surrounding takeaway is also very convenient. Just click on the mobile phone, and all kinds of food can be delivered to the door of the room. Sometimes I'm too lazy to go out, so I just enjoy the food in the room and watch TV. It's really a pleasure! The auntie cleaned the room very thoughtfully and quickly, which did not affect our remote work and meetings at all. You can imagine how efficient she is! And the robot waiter really opened my eyes. It delivered things, meals, and takeouts. It responded quickly and had a good attitude. It was really smart. This time, the extended stay experience at Hampton by Hilton Xiangyang, Hubei was really great. Next time I come to Xiangyang, I will definitely stay here again! Recommended to everyone, you must come and experience the luxury and comfort here!
Original TextTranslated by Google
6/14
Response from Property: It is really exciting to see the comprehensive and objective praise from the guests, and they also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring every guest a super value experience. Huan Xiaopeng's home is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement from the guests is the greatest support and encouragement for the hotel. We will serve every family member with our heart and look forward to meeting you next time! ——Huan Xiaopeng, full of hope
Anonymous User
Family-friendly Queen Room
Stayed in Feb 2024
Family
1 review
1.0/5
Posted on Feb 19, 2024
I often book rooms on Ctrip. This is my first review. I can't stand it. Environment: I suggest that the environmental protection department inspect this hotel. The formaldehyde smell in the room is too strong. I paid extra money to stay in a parent-child room for my children, but the room decoration still smells strong. The room is cold. When I turn on the air conditioner, there is a burning smell. When I turn off the air conditioner, it's cold. I dare not take a shower. I checked in at 3 am and checked out at 8 am. I can't stand it. My family has a headache. I want to complain. Are they in a hurry to open the hotel without inspection? This Hilton hotel is not worthy of my trust.
Original TextTranslated by Google
Response from Property: Dear guest, I'm sorry that you had an unpleasant experience during your stay. Huan Xiaopeng feels very guilty for not serving you well. During your stay, the hotel staff will actively help you find ways to solve the problem until you are satisfied. The hotel has undergone many professional formaldehyde removal treatments before opening, and all have passed the inspection, so you don't have to worry about this. We are working hard to correct our shortcomings. Thank you very much for your encouragement. We will continue to learn and improve and welcome your next visit~~ ---- Huan Xiaopeng, please forgive me
warm_wind
Cozy Queen Room
Stayed in Feb 2024
Family
11 review
5.0/5
Outstanding
Posted on Feb 20, 2024
The hotel has complete facilities, novel decoration and good maintenance. The service is in place and responsive, and the response is timely. The food is rich in variety, quality and quantity, and the service staff is patient and thoughtful. There are robots delivering food and convenient parking. Overall, it is worth staying.
Original TextTranslated by Google
Response from Property: Thank you for choosing Hampton by Hilton Xiangyang Hi-Tech Zone and giving us a chance to show ourselves to our family. Your 50% satisfaction is our greatest pursuit. We will continue to provide you with a better accommodation environment and quality service. We hope you can continue to stay in our hotel next time. We look forward to your visit again. Happy Xiaopeng! ——Almighty Xiaopeng
Hanjingyuqing
Deluxe 2-bed Room
Stayed in Feb 2024
Family
10 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The room is spacious and clean with a good view. Not far downstairs is Wuyue Plaza. The breakfast is very rich.
Original TextTranslated by Google
Response from Property: "Friendly, reliable, caring and thoughtful" is the sincere service that Huanpeng provides to every guest. We are committed to letting you feel our extraordinary stay experience. Please come often when you are free~~ Your full 5-point praise makes Huanpeng feel like a spring breeze. Suddenly, there is a kind of comfort that "the spring breeze is so proud that the horse's hooves gallop, and I can see all the flowers in Chang'an in one day". Thank you for your affirmation and support for Huanxiaopeng. In this beautiful city, Huanxiaopeng looks forward to seeing you again.
Aichidechengzi
Cozy 2-bed Room
Stayed in Feb 2024
Family
52 review
5.0/5
Outstanding
Posted on Feb 21, 2024
Very design-conscious, my family booked two rooms for two nights, the dining environment is good, there are sizzlers and table tennis on the first floor, I like the courtyard on the second floor very much, only if you have the financial resources will you spare no expense!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your love and recognition of Huan Xiaopeng. Our highest mission is to make Huan Peng a place where guests can receive sincere care and comfortable hospitality. I hope we can add joy and touch to your holiday. The hotel looks forward to your stay again! - Huan Xiaopeng is looking forward to it
Guest User
Superior Queen Room
Stayed in Feb 2024
Couples
2 review
5.0/5
Outstanding
Posted on Feb 17, 2024
I decided to come to Xiangyang during the Spring Festival. After comparison, I chose Hampton by Hilton. I don't know if it's because I'm a member, I got a free room upgrade😃. The price-performance ratio is really high. The staff inside are very enthusiastic, parking is also very convenient, the room is also very quiet, the elevator is also warm, and the breakfast variety is rich. Next time I come to Xiangyang, I will continue to stay here👍
Original TextTranslated by Google
6/8
Response from Property: Wow~ Thank you very much for your stay and praise! I am very happy to bring you a wonderful time on your trip~ Your praise has given Huan Xiaopeng great encouragement and is also the driving force for Xiaopeng's progress. We will continue to maintain our enthusiasm and strive to make every guest enjoy a warm and thoughtful stay. We look forward to your visit again! Welcome home again~ I wish you a happy life~ --------The encouraged Huan Xiaopeng
Anonymous User
Superior 2-bed Room
Stayed in Feb 2024
Family
15 review
4.2/5
Very Good
Posted on Mar 22, 2024
Convenient location, nice environment and delicious breakfast! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that we failed to receive your five-star praise. We will strive to provide you with a better stay experience and look forward to your next visit. Sincerely welcome Xiaopeng
Guest User
Superior 2-bed Room
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Mar 5, 2024
The hotel is very good, the breakfast is delicious, we went there during the Chinese New Year, the staff is very enthusiastic, and they also gave us fruits and small hairpins of faith. The children go to the gym every day, overall it is good
Original TextTranslated by Google
Response from Property: Dear family, thank you very much for your recognition of us. We are honored and hope we can do better and look forward to your return next time. ---Huan Xiaopeng with great expectations
Guest User
Superior 2-bed Room
Stayed in Feb 2024
Family
7 review
5.0/5
Outstanding
Posted on Feb 11, 2024
I have stayed at this Hilton Hampton Hotel many times. The hotel lobby and the room are clean and tidy. The room has large floor-to-ceiling windows, which are spacious and bright, with a good view. The bathroom is also spacious with three separate rooms. I like the hotel's mattress the most. It is so comfortable to sleep for a night and easily remove all the fatigue. The room is very soundproof. A family of three travels, and the 1.35-meter twin room is very comfortable. The breakfast is both Chinese and Western, which can meet the needs of adults and children. The front desk brother and sister have a very good attitude
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for your affirmation. With your affirmation, Huan Xiaopeng has the motivation to make progress. Huan Xiaopeng has received encouragement and recognition from many friends along the way. We have no other request but to dedicate the best products, services and comfortable living space to everyone. Let's see you next time~——Enthusiastic Huan Xiaopeng
Guest User
Superior 2-bed Room
Stayed in Feb 2024
Family
14 review
5.0/5
Outstanding
Posted on Feb 4, 2024
Good service attitude, good location, next to the shopping mall, and saw heavy snow this time, it is worth it
Original TextTranslated by Google
Response from Property: Thank you very much for your five-point praise! We will continue to maintain a good service attitude and bring you better services. Your encouragement and affirmation are the greatest motivation for our continuous progress.