No. 388 Xinhua Road, Xiangshan, Zhejiang, 315700, ChinaView Hotel Details
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Ocean Hotel Guest Reviews
4.6/5
Very Good
177 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(177)
Positive reviews(170)
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Awesome rooms(37)
Classy environment(20)
Delicious breakfast(19)
Easy to get around(7)
Friendly front desk staff(7)
Many amenities(6)
Strange smell in room(4)
Large rooms(3)
Negative reviews(7)
Hassan Mohammed
Business Queen Room
Stayed in Nov 2024
Business travelers
29 review
5.0/5
Outstanding
Posted on Nov 28, 2024
I like this hotel
Response from Property: Dear guest:thank you for your review,Your satisfaction is our greatest motivation, Thank you for your support and trust in the hotel and we look forward to your visit again!
Vincenzo
Business Twin Room
Stayed in Aug 2023
Business travelers
46 review
5.0/5
Outstanding
Posted on Oct 4, 2023
A bit old but we'll kept, breakfast complete and delicious.
Response from Property: Dear sir,thank you for your praise.we look forward to see you again.wish you have a happy life and a smooth work.
Guest User
Discount Twin Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 4, 2024
The front desk lady is polite and the service is good. The breakfast is a buffet with many varieties, pumpkin porridge, tea eggs, sweet potatoes, vegetables, spare ribs, etc. It is a very Ningbo breakfast. There are also milk, drinks, and blackcurrant juice. Except for the dim light, a faint smell of smoke, the broken automatic door, and many mosquitoes, everything else is good. The hot water supply is also fast.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您提的意見和建議,我們一定努力改善,期待下次給您一個更加滿意的入住體驗,也期待能得到您的再次好評(害羞)。以後常來哦!
Anonymous User
Business Twin Room
Stayed in Aug 2024
Other
2 review
0.5/5
Posted on Aug 27, 2024
#Xiangshan parent-child tour, girlfriend tour, team building, etc., avoid pits! ! ! A must-see for avoiding thunder. You come to Xiangshan to have fun, but if you stay in this hotel, you will definitely make you and your family unhappy. The hotel's handling attitude is extremely poor. The overall evaluation is poor, and it is a must-see for avoiding thunder. If you don't want to experience a very poor accommodation environment, it is recommended to choose another hotel.
The room smells of disinfectant; there is no shower head in the bathroom for children to wash their feet; there are no bath slippers;
The TV is broken and the front desk is notified for repair. The hotel called a big sister to come and take a look and said that it would take two days to repair it.
The air conditioner has a strong musty smell
The breakfast is even more outrageous, all of which are some very poor quality food.
1. The experience is extremely poor and disappointing:
The experience is extremely poor and disappointing. The room is dirty and messy, and the facilities are dilapidated. It is not worth the price at all.
2. Poor service and attitude problems:
The hotel service is terrible, which is very different from the publicity. The waiter is indifferent and indifferent to customer needs.
3. Poor hygiene and outdated facilities: The room is in extremely poor hygiene and outdated facilities. I really don't recommend it. The bed sheets and pillowcases are yellowed, as if taking you back to the old days. 4. Unreasonable price and extremely low cost performance: The hotel price is extremely unreasonable and the cost performance is extremely low. The room is too small and the facilities are not very good, which is completely inconsistent with the price. 5. Incomplete facilities and affected experience: The facilities are incomplete, the solar water is not hot enough, and they told me that the solar water is not hot enough in the off-season? Isn't this forcing me to buy an electric water heater? 6. Inadequate details and unconsiderate service: The service details are not in place, and basic supplies such as slippers and toiletries are not provided in the room, which is very unprofessional. 7. Handling attitude: Ignore, arrogance Do not handle, ignore, love what you want!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Ocean Hotel and taking the time to comment. We are aware of the problems you reflected and would like to respond here. 1. "The room smells like disinfectant". The supplies we provide you are all disinfected, so you can use them with confidence. The disinfectant will evaporate in about an hour after use in summer. We cleaned and disinfected the room at 4 pm. You checked in after 23 pm, so you may be particularly sensitive to smells! 2. There is no shower head in the bathroom that is convenient for children to wash their feet; our shower head is indeed fixed, and we are also planning to improve this problem. Thank you for your suggestions. 3. The room is dirty and messy, and there are no basic supplies in the room, such as slippers and toiletries; the room is equipped with basic toiletries, such as slippers, toothbrushes, bath towels, floor towels, hair dryers, etc., which are placed in the corresponding positions in the room. Please make a true comment. 4. The price is unreasonable and the cost performance is extremely low: the room is too small; our hotel is built according to the quasi-four standards, and the basic room area is 28 square meters, which is within the normal area. As for the price issue, July and August are the peak tourist season in Xiangshan, and the market price is slightly adjusted on weekends, which is a normal phenomenon. 5. The facilities are not perfect, and the solar water is not hot enough; the hotel uses air-energy hot water, provides 24-hour hot water guarantee, and is equipped with engineering duty personnel to provide facility and equipment guarantee services. 6. As for the handling attitude issue, we have been responding to the communication. As for the final failure to meet your compensation request for a 50% cash refund on the rent, we are deeply sorry. We are also very wronged for the real feedback of this bad review, and hope you can also understand the hotel.
Guest User
Business Twin Room
Stayed in Jul 2024
Business travelers
12 review
2.5/5
Posted on Jul 11, 2024
Real comments, please don't disturb if you don't like it. I haven't stayed in a hotel with such poor overall strength for a long time.
1. There are three pieces of chewing gum stuck on the toilet in the bathroom, and they were stuck there at different times. Three pieces of chewing gum from different times stuck on the toilet seat are really disgusting. It's obvious from the color and hardness, because I wiped it clean with disinfectant wipes myself.
2. The sound insulation is very poor. I can hear the normal conversation next door clearly. Fortunately, the next door is also on a business trip.
3. Breakfast ended at 9:30. I went to eat at 9 o'clock. Half of the ingredients were gone, and there was no intention to replenish them. I could only take some steamed buns and eggs to eat. Fortunately, these most basic things were still there.
4. When I went back to the room to tidy up my things after breakfast, around 10 o'clock, I didn't see the specific time, and the waiter knocked on the door to clean up and asked me when I would leave. I haven't checked out yet. Are you in such a hurry to drive me away? And the cleaning is not clean. There are so many chewing gums on the toilet seat. Why are they so anxious? I have never encountered such a thing. Even the cheapest express hotels don't have such a thing.
5. The telephone receiver in the room is broken. You can only use the hands-free mode, and then you have to shout, otherwise the other party can't hear you.
6. I won't say much about other minor problems, such as yellow pillows, dirty and broken chairs, brushed sofas, no curtains in the bathroom, etc.
I won't write it anymore. I don't want to complain, but it's really too bad.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review. We are aware of the problem you reflected and we apologize to you again! We are deeply sorry for the unpleasant experience you had during your stay. The unpleasant incident you encountered this time has sounded the alarm for our quality management. Please believe that we will not tolerate the existence of such problems. Please also believe that we will definitely take effective measures to rectify and effectively strengthen daily management to prevent similar problems from happening again.
Guest User
Business Twin Room
Stayed in Jun 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jun 28, 2024
The front desk was very friendly and we upgraded to the deluxe floor. The room was quiet and clean. The breakfast was complete.
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation of the service of our front desk partner. I believe she must be hiding in a corner and smiling happily now. Your recognition of us is our driving force for progress. We will definitely do our best to do better and work hard to serve every guest. We look forward to your next visit!
Anonymous User
Business Queen Room
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 25, 2023
The room was nice, check-in was fast, the front desk service was very good and welcoming, the breakfast was delicious, and parking was convenient. Recommended!!!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Xiangshan Ocean Hotel and leaving this five-star praise in your busy schedule. I am very happy to receive your praise. Your satisfaction is our honor and the source of our service! We will continue to work hard and strive to do better in service to win more customer satisfaction! Thank you again for choosing Ocean Hotel. I look forward to your visit again. I wish you and your family happiness and all the best!
Guest User
Business Twin Room
Stayed in May 2024
Family
5 review
5.0/5
Outstanding
Posted on May 6, 2024
When guests and friends come, they are arranged to stay at the Ocean Hotel. The breakfast is also very good, the price-performance ratio is high, and travel is convenient.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Xiangshan Ocean Hotel and leaving this five-star praise in your busy schedule. I am very happy to receive your praise. Your satisfaction is our honor and the source of our service! We will continue to work hard and strive to do better in service to win more customer satisfaction! Thank you again for choosing Ocean Hotel. I look forward to your visit again. I wish you and your family happiness and all the best!
Banjiutingyinshou
Business Twin Room
Stayed in May 2024
Family
12 review
4.7/5
Amazing
Posted on May 3, 2024
I stayed in the hotel during the May Day holiday. The service attitude was very good, the hotel environment was good, and the breakfast was OK. It was just that the hotel had been there for a long time and the equipment was a bit aging. It would be better if it could be updated. 😃
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Xiangshan Ocean Hotel and leaving this five-star praise in your busy schedule. I am very happy to receive your praise. Your satisfaction is our honor and the source of our service! We will continue to work hard to do better in service and gradually update our facilities and equipment to win more customer satisfaction! Thank you again for choosing Ocean Hotel. I look forward to your visit again. I wish you and your family happiness and all the best!
Isaac
Business Queen Room
Stayed in Apr 2024
Business travelers
47 review
4.0/5
Very Good
Posted on Jul 17, 2024
The hotel is large, parking is convenient, the hotel is a bit old, the facilities are old, the price is expensive, the price/performance ratio is low, there are better options at the same price...
Original TextTranslated by Google
Anonymous User
Business Twin Room
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 13, 2024
The room was very comfortable and the service staff were very nice.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Xiangshan Ocean Hotel and leaving this five-star praise in your busy schedule. I am very happy to receive your praise. Your satisfaction is our honor and the source of our service! We will continue to work hard and strive to do better in service to win more customer satisfaction! Thank you again for choosing Ocean Hotel. I look forward to your visit again. I wish you and your family happiness and all the best!
Qiangzi jianzhi yangshengzixun
Deluxe Queen Room
Stayed in Sep 2023
Business travelers
39 review
5.0/5
Outstanding
Posted on Sep 25, 2023
As good as always, complete facilities, clean and sanitary, the surrounding environment is also OK, the service is very good, the transportation is convenient, it is only a few kilometers away from the city center, and parking is also convenient. It is worth recommending
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Xiangshan Ocean Hotel and leaving this five-star praise in your busy schedule. I am very happy to receive your praise. Your satisfaction is our honor and the source of our service! We will continue to work hard and strive to do better in service to win more customer satisfaction! Thank you again for choosing Ocean Hotel. I look forward to your visit again. I wish you and your family happiness and all the best!
Malikesiyanshifan
Business Queen Room
Stayed in Feb 2024
Travel with friends
9 review
4.2/5
Very Good
Posted on Feb 13, 2024
The room is spacious and the service is satisfactory. The shower room needs to be improved and the toilet is a bit small. The bed is very comfortable, the stationery is very complete, and the reception is very delicious and exquisite.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Ocean Hotel. We have received your comments and suggestions and will feedback them to our superiors. We look forward to giving you a more satisfactory stay experience next time and also look forward to receiving your praise. Come often in the future!
Response from Property: 尊敬的賓客,您提的意見我們一定努力改善,期待下次給您一個更加滿意的入住體驗,也期待能得到您的再次好評(害羞)。以後常來哦!
Guest User
Discount Twin Room
Stayed in Oct 2023
Family
1 review
1.7/5
Posted on Oct 6, 2023
國慶3號入住,被蟲子咬了n處,衞生堪憂,對不起這個價
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Response from Property: 尊敬的賓客,非常感謝您的點評,您反映的問題我們已知悉,再次向您深表歉意!給您此次入住造成了不愉快的體驗,我們深感愧疚。此次您遇到的不愉快事件給我們的品質管理敲響了警鐘,請相信我們不會容忍此類問題的存在,也請相信我們一定會採取有效措施進行整改,並切實加強日常管理、杜絕類似問題的再次發生