Xiamen Xiyue two-bedroom duplex suite apartment Guest Reviews
4.7/5
Outstanding
236 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All reviews(236)
Positive reviews(231)
Reviews with photos/video(47)
Classy environment(27)
Large rooms(14)
Perfect for families(13)
Convenient for shopping(12)
Many dining options(11)
Easy to get around(10)
Near shopping area(10)
Would stay again(7)
Negative reviews(5)
Guest User
Deluxe 3-bed Room
Stayed in Feb 2024
Family
3 review
1.0/5
Posted on Feb 15, 2024
We checked in at 5pm and we haven’t finished packing yet! After talking for a long time, he was allowed to go in and sit in the living room! Let us rest while watching them clean up! After cleaning up, there was still a smell, even if I opened the window, the smell didn't dissipate! The toilet bowl in the bathroom was extremely dirty! I didn’t even wash what the previous customer used, so I kept using it! All in all, a very poor experience! There is no hygiene at all!
Original TextTranslated by Google
Response from Property: Hello, due to the sharp increase in orders during the Spring Festival, we hired some aunties from external platforms to do cleaning. The results were uneven in quality, and we still could not solve the problem of timely cleaning. Did you encounter any problems about our store during your stay? , you can ask the housekeeper to help you deal with it at any time. We will also make a deep reflection and summary on this incident. Thanks for your feedback
Guest User
2-bed Room
Stayed in Feb 2024
Family
9 review
1.0/5
Posted on Feb 20, 2024
Seriously... it's really dirty
After staying for five days, we were only given bath towels once. You had to ask for them yourself. They were not cleaned at all. There was only one remote control for the TV. The sewer in the bathing area was blocked. During the Chinese New Year, the charge was more than 800, but on weekdays it was only more than 300. In addition to the really big environment , but the hygiene is really bad
Original TextTranslated by Google
Response from Property: Thank you for your valuable comments after staying for five days. As an apartment, we know the importance of serving every customer well, and we also know that failure to do a good job in detail will lead to serious consequences of negative reviews. For staying for several days in a row, Guests are treated with top priority. For every new guest who checks in, we add a WeChat message in advance and explain that they can contact the housekeeper at any time regarding their hotel needs. We also ask every day whether they need cleaning, replacement of items, or other provision! ! ! For all problems reported by guests, we will deal with and solve them in a timely manner after receiving the feedback. We will provide you with solutions and explanations on the day you check in. 1. The air conditioning, cooling and heating modes are uniformly controlled by the property management. In winter, they are basically heating rather than cooling. 2. After rainy weather, some rooms will smell, which can be solved by opening windows for ventilation. 3. The problem of clogged sewers was caused by the previous guest who put a lot of sand in it. On the day of check-in, we called someone to deal with it and solved it. You didn't mention it again after that. 4. Some TVs only have one remote control, and the TV supports screen projection. 5. We also ask if we need towels, bath towels, cleaning, etc. every day. Rather than not cleaning or providing towels as you said, they were also provided to you. During your five-day stay, we did fail to do something well and caused you some trouble, so we are deeply sorry and thank you for your valuable opinions. We will do our best to provide good service for everyone. A guest staying at our hotel, thank you.
Guest User
Deluxe 3-bed Room
Stayed in Apr 2024
Family
1 review
1.0/5
Posted on Apr 9, 2024
Room facilities are not perfect. The maintenance attitude here is very poor.
Original TextTranslated by Google
Response from Property: I came to check in early in the morning. I couldn't operate the door lock due to my own reasons. I came over to process and record the key card for you in less than five minutes. During this period, I kept insulting our staff with insulting words. I came over the next day with your consent. During the process of solving the problem, he kept finding faults and abusing our staff with insulting words. In the middle of the night, he drank alcohol and deliberately made things difficult for our colleagues and said that he was looking for the boss. After that, the boss went crazy and started beating and scolding the boss, and finally called the police. As a result, In the service industry, we always maintain a low profile to serve customers. We will help you solve any problems during your stay as soon as possible. However, the result of the service is an unbearable abuse. We care very much about customer feedback, but at the same time we also We want to protect our employees from harm, and finally wish you a happy life and a safe journey.
ROBIN_HAN
Guestroom - 4-Person Occupancy
Stayed in Sep 2023
Business travelers
12 review
2.2/5
Posted on Oct 4, 2023
The sanitary conditions were appalling, with hair all over the sofa and floor. The key is that the bed in the second bedroom is a sofa bed. There is a very high protruding iron rod in the middle of the waist. It is impossible to sleep normally. I feel my ribs whenever I turn over. I don't know why the store doesn't put a big bed.
Original TextTranslated by Google
Response from Property: Hello, thank you for visiting Xiyue Apartment. The bed problem you mentioned is a folding bed, not a sofa bed. The room you sleep in has a 1.8-inch bed, which is also the largest bed that can fit into the second bedroom. I am very sorry.
Guest User
2-bed Room
Stayed in Jul 2023
Family
23 review
1.0/5
Posted on Jul 6, 2023
I don’t know how they rated it so well and so poorly. The smell in the room is very strong and smelly. The service is very poor. There is no reception desk or waiters. Please don’t bother me.
Original TextTranslated by Google
Response from Property: Hello dear guest! Thank you for staying at Xiyue Apartment! I'm sorry for not being able to leave you satisfied! However, all our reviews are real reviews given by our guests after they check in! After each room is cleaned, it will be ventilated and then the housekeeper will do a final inspection. It is impossible to say that it is smelly. High-end aromatherapy is placed in each room. If you are not satisfied with the room, we can also negotiate to change the room. The apartment is indeed There is no front desk, but we have not missed any of the services we should have, including check-in instructions! There is a butler available 24 hours a day! If you have any needs, you can inform the housekeeper. We are also very confused, which link is the problem? Make you so dissatisfied and give such an evaluation? We will humbly accept guests' opinions and suggestions and make improvements! However, we are very helpless if your stay does not match your review! Finally, I sincerely wish you success in your work and life!
lapeau
Comfortable Sea-View Two-Bedroom One-Living Room Duplex Suite